Tailored for the needs of new and potential workplace managers, this course introduces the fundamental concepts and skills involved in leading a team and providing others with supervision and support.
Communication and Interpersonal Skills
All problems are communication problems. Everything else is a sub-heading.
Communication has such a profound impact on everything we do, and great communication can transform the way an organisation interacts, both internally and with the wider word.
Enhancing the skills of empathy, relationship building and language mastery, these courses are packed with a range of practical tools that can be used to revolutionise everyday communications.
What goals could your organisation achieve if everyone communicated better?
Impactful in both our personal and professional lives, these courses interlink to elevate the conversation, transform messaging and create a more connected and inclusive organisation with a common language and more aligned goals.
Whether on the sports field or in the workplace, a coach’s role is to help others improve performance, reach potential and realise goals. Different from the functions of teaching, mentoring or counselling, coaching helps another person find solutions, improve skills and expand their competence.
Organisations spend huge amounts of money on trying to attract new clients. Yet, it is far easier and less costly to retain the ones we already have. Most unhappy customers don’t complain: they just never return. A complaint is a unique opportunity to improve our services and turn someone into a lifelong client.
Culture plays a huge role in the way we view the world and how we operate. It impacts our expectations, values, needs and perspectives. Research clearly shows that culturally diverse workplaces enjoy a range of benefits such as higher productivity, higher loyalty and work quality, lower absenteeism and presenteeism, better working relationships, lower staff turnover and are simply better places to work.
Cultural competence is a step beyond cultural awareness, and this course will help participants not just familiarise themselves with aspects of Aboriginal culture but also explore ways to make our organisations and communication more welcoming, inclusive and culturally safe for Aboriginal people.
Many of the communication cues we rely upon when connecting with others and providing support are in fact non-verbal indicators such as body language, facial expression and subtle positioning changes. When separated by distance, it takes a special set of communication and interpersonal skills to establish rapport, gauge client reactions and ensure clear understanding.
This course is designed to develop skills to lead and facilitate group activities and discussions in a variety of community, professional and health settings.
So many aspects of our personal and professional lives involve informal but often vitally important counselling situations. This two-day course explores practical counselling skills for those who find themselves in a counselling role, through their work or everyday life.
How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation. De-escalation skills are all about developing responses which prevent violence and defuse volatile situations. Based on our popular standard De-escalation course, this specialist version is designed especially for disability sector professionals.
Experts agree that that between 50-80% of all human communications are non-verbal. Body language is a powerful communication tool which can be used to build connections, put others at ease and enhance our message. Yet, if we are not familiar with how body language works, we might be unconsciously undermining our intentions with our inadvertent physical communications.
Amazing customer service is all about managing and then exceeding expectations.
This course looks at simple yet profound ways to transform the customer experience and “manicure the hand that feeds us”.
Engage, influence and persuade. It takes more than facts to shift someone else’s thinking. Often we are more influenced by factors such as rapport, dissonance, identification with the speaker and the emotional impact of an argument.
Following on from our popular “De-escalating Conflict and Aggression”, this more advanced course further develops skills in preventing violence and responding to aggression.
Reflection, review and resilience. Debriefing is a critical professional skill which can mean the difference between rectifying issues with continuous improvement and continually repeating the same experiences.
Diverse personalities and how to engage them. This evidence-driven session draws on psychological research to develop skills for communicating with people with a wide range of perspectives, behaviours, attitudes and approaches.
The transformative power of deep understanding. Empathy is a key element of Emotional Intelligence and has been hailed as a twenty-first century “superpower” for anyone dealing with human beings. Going far beyond intellectual understanding or sympathy, which might be considered “feeling for” someone, empathy is all about “feeling with”.
This is not your average public speaking course! It is a specialist course for those who already have some speaking skills and want to hone their persuasive communication, craft a compelling message and make a difference in the world.
This course is designed for people who use writing in their professional lives and would like to enhance the style, impact and clarity of their work.
Designed for those who have completed an introductory course and/or have speaking experience, this one-day program will extend your skills and range as a speaker.
This workshop assists health and community workers to develop and maintain quality consumer records and ensure information is useful and appropriate.
Compassion, clarity and courage. All of us have to face difficult conversations in the workplace and the way we prepare and approach these can make the difference between a disaster and moving forward positively. Such conversations might involve conflicting opinions, giving feedback, uncomfortable topics, addressing complaints and grievances or delivering bad news.
Standing your ground. Assertiveness is all about open and honest communication, without being either aggressive or passive. Assertive people stand up for their own and others’ rights in a calm and positive manner and feel comfortable and confident handling conflict and disagreement with others.
Recognise and respond to mental health symptoms. Sometimes the difference between a person becoming overwhelmed by a mental health issue and getting the help they need is the caring intervention of an ordinary person like you.
Designed for beginners and those who feel nervous about public speaking, this one-day program will boost your confidence and upgrade your skills.
Communication, clarity and compassion. So much of what we do relies on our ability to work collaboratively with others, yet this is a skill most of us have never been taught.
Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time. How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.
Many of our professional and relationship skills are underpinned by our Emotional Intelligence: the ability to manage our own emotions and sensitively respond to those of others.
A high EQ will help us better manage our relationships and can have significant benefits in terms of building rapport with clients and colleagues, negotiation skills, managing a stressful environment, dealing with deadlines, managing change and functioning as a team player.
Being a Master of Ceremonies is a unique skill set which encompasses audience engagement, public speaking, and program management, while setting the event tone and supporting other presenters.