Course Catalogue:
Community and Health Services

These courses are designed to develop specialist skills for those who work in the community sector, healthcare or education, from management to frontline roles. Built around key concepts like person-centred care, self-determination, and strengths-based practice, these courses are based on developing best practice skills and exploring emerging issues.

While everyone is welcome, this content will be particularly useful for those working in areas such as disability, mental health, aged care, housing and homelessness, CaLD communities, Aboriginal and Torres Strait Islander communities, LGBTIQA+, youth, women, employment, family and domestic violence, children and families, justice, and community development.

Individual Bookings

See our calendar for all scheduled courses in this category & book a space online now.

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

Understanding Self-harm

Understanding Self-harm

Self-harm involves the deliberate causing of pain or injury to oneself – usually as an extreme way of trying to cope with distressing or painful feelings.

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Suicide Prevention

Suicide Prevention

Sometimes the difference between a person attempting suicide and getting the help they need, is the intervention of an ordinary person like you.

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safeTALK

safeTALK

safeTALK is a half-day alertness workshop that prepares anyone over the age of 15, regardless of prior experience or training, to become a suicide-alert helper.

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Recovery Oriented Practice

Recovery Oriented Practice

Recovery Oriented Practice is an approach to mental health services which prioritises holistic wellbeing, self-determination and consumer-centred practice.

Service providers and practitioners need to take an individualised, strength-based approach to service provision and be able to form strong recovery alliances.

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Personal Wellbeing

Personal Wellbeing

Wellbeing is not just the absence of illness. It is a whole-of-life concept which is strongly linked to happiness and life satisfaction, along with resilience and our ability to cope with adversity.

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Managing Stress and Anxiety

Managing Stress and Anxiety

How’s your relationship with your stress levels?

Does your anxiety do what it’s told? Or does it sometimes misbehave?

This course explores practical ways you can manage your emotions, reign in your worry and get your anxiety to lie down and roll over!

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Fundraising and Income Diversification

Fundraising and Income Diversification

While many income streams and traditional funding sources have diminished in the COVID era, other opportunities have opened up.

This course is an overview of everything your non-profit organisation, small business or charity needs to know for diversifying income and financial sustainability.

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Facilitate  Cultural Safety

Facilitate Cultural Safety

Cultural identity can have a profound impact on our perspectives and service needs. The ability to facilitate the cultural security of others is a crucial skill for anyone working with diverse people, especially in health, community or education sectors.

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Everyday Counselling Skills

Everyday Counselling Skills

So many aspects of our personal and professional lives involve informal but often vitally important counselling situations. This two-day course explores practical counselling skills for those who find themselves in a counselling role, through their work or everyday life.

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Dual Diagnosis

Dual Diagnosis

Over half of people with a serious mental illness are known to misuse substances, while 84% of substance misusers have some sort of mental health disorder.

These statistics are even more troubling in view of the fact that the mental health and AOD sectors were historically very separate in Australia and even today a majority of professionals are not comprehensively dual-trained.

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De-escalation Skills for Disability Workers

De-escalation Skills for Disability Workers

How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation. De-escalation skills are all about developing responses which prevent violence and defuse volatile situations. Based on our popular standard De-escalation course, this specialist version is designed especially for disability sector professionals.

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Childhood Mental Health

Childhood Mental Health

Just like physical health, mental health is important for everyone, regardless of age. Since the foundations of lifetime mental health are laid in childhood, research has revealed that many mental illnesses can be prevented if we respond appropriately to early mental health indicators in children.

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ASIST

ASIST

Learn to apply the suicide intervention model that has saved hundreds of thousands of lives. ASIST is an interactive two-day workshop that will qualify you as an ASIST-trained caregiver, able to intervene and help prevent the immediate risk of suicide.

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Individual Advocacy

Individual Advocacy

Advocacy is all about speaking up about our rights, preferences and needs and communicating clearly about what we want. Whether you are advocating for yourself, a loved one or a client, this course will provide you with the skills, tools and knowledge to have a real impact.

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Conversations about Suicide

Conversations about Suicide

Sometimes the difference between a person attempting suicide and getting the help they need, is the intervention of an ordinary person like you.

This four hour course will teach you how to identify, approach and support someone who is experiencing suicidal thoughts and behaviours using a practical, evidence based Action Plan. You will also have the opportunity to practise your new skills in a safe environment.

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Emotional Regulation Tools

Emotional Regulation Tools

Managing mood and reactivity. Self-regulation of emotions is a constant process which governs our responses to our experiences and environment.

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Strengths-based Practice

Strengths-based Practice

Capability and resilience. Popular for its effectiveness, capacity to enhance relationships and tendency to achieve meaningful outcomes, strengths-based practice has its foundations in social work but is used by diverse human services workers.

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Trauma Informed Care

Trauma Informed Care

Reactions, realities and recovery. The experience of trauma has a ripple effect throughout a person’s lifetime. It can influence the way they think, work, form relationships and the choices they make – years after the traumatic incident.

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Advanced De-escalation Skills

Advanced De-escalation Skills

Specialist skills for volatile situations. Following on from our popular “De-escalating Conflict and Aggression”, this more advanced course further develops skills in preventing violence and responding to aggression.

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Understanding Dissociation

Understanding Dissociation

Develop awareness and provide better support. Dissociation is a mental process where a person disconnects from their thoughts, feelings, memories or sense of identity. Surprisingly common, dissociation is the third most common psychological disorder – after depression and anxiety.

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Dignity of Risk

Dignity of Risk

Balancing human rights with duty of care. The right to take personal risks and make our own mistakes is fundamental to our humanity, independence and sense of self. Taking risks and experiencing the occasional spectacular failure is how we learn and grow as human beings and is central to the human experience. Regardless of vulnerabilities, part of ensuring human dignity is allowing each person the right to take their own risks and make their own choices.

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Empathy in Action

Empathy in Action

The transformative power of deep understanding. Empathy is a key element of Emotional Intelligence and has been hailed as a twenty-first century “superpower” for anyone dealing with human beings. Going far beyond intellectual understanding or sympathy, which might be considered “feeling for” someone, empathy is all about “feeling with”.

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Cultural Diversity and Inclusive Communication

Cultural Diversity and Inclusive Communication

Identity, insight and inclusion. Culture plays a huge role in the way we view the world and how we operate. It impacts our expectations, values, needs and perspectives. Research clearly shows that culturally diverse workplaces enjoy a range of benefits such as higher productivity, higher loyalty and work quality, lower absenteeism and presenteeism, better working relationships, lower staff turnover and are simply better places to work.

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Systemic Advocacy

Systemic Advocacy

Advocacy means speaking out on behalf of someone’s rights or best interests, especially if they are disadvantaged.

It is a communication-driven form of change-making, which can be applied to diverse human rights, social justice, legal reform, equity and environmental causes.

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Vicarious Trauma

Vicarious Trauma

The ripple effect. Traumatic events often have a second wave of impact on those who surround and support the direct survivors. In doing the important work of engaging with and helping those who have been traumatised, supporters are often personally impacted.

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Marketing on a Shoestring

Marketing on a Shoestring

Pitching, profile and promotions. Regardless of your product or service, marketing plays such a huge role in attracting customers and promoting messages, that it can be the difference between success and failure.

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Working with Neurodiverse People

Working with Neurodiverse People

Benefits, differences and challenges of differently-wired brains. This myth-busting course explores the benefits, differences and challenges of differently-wired brains.

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Double Your Membership

Double Your Membership

Enhance your greatest asset. This course is for organisations who would like to establish an effective membership program or enhance and develop their existing program.

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Public Speaking for Changemakers

Public Speaking for Changemakers

This is not your average public speaking course! It is a specialist course for those who already have some speaking skills and want to hone their persuasive communication, craft a compelling message and make a difference in the world.

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Grant Writing

Grant Writing

Tools to increase your chances of funding. Any community organisation knows that reliable funding is the cornerstone to being able to deliver your services and achieve your objectives. But why do some organisations seem to write grant applications so successfully and others continually struggle?

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Community Consultation Tools

Community Consultation Tools

Engagement, education and empowerment. Community consultation is the process of getting people involved in decision making and community activities. It is all about empowering our stakeholders to play and active role, which typically facilitates better decisions, more support, higher satisfaction with outcomes and a sense of community ownership.

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Mapping Customer Journey

Mapping Customer Journey

Client insights, experiences and perspectives. As business environments change, client expectations evolve and new markets emerge, understanding customer experience and mindset has never been more important.

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Defensible Documentation

Defensible Documentation

Improved professional record keeping. This workshop assists health and community workers to develop and maintain quality consumer records and ensure information is useful and appropriate.

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Disability Awareness: Access and Inclusion

Disability Awareness: Access and Inclusion

A contemporary approach to including everyone. One in five Western Australians has a disability, including intellectual, mental health, cognitive, sensory or physical impairment, along with neurological difference.

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