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Course Catalogue:
Community and Health Services

These courses are designed to develop specialist skills for those who work in the community sector, healthcare or education, from management to frontline roles. Built around key concepts like person-centred care, self-determination, and strengths-based practice, these courses are based on developing best practice skills and exploring emerging issues.

While everyone is welcome, this content will be particularly useful for those working in areas such as disability, mental health, aged care, housing and homelessness, CaLD communities, Aboriginal and Torres Strait Islander communities, LGBTIQA+, youth, women, employment, family and domestic violence, children and families, justice, and community development.

Individual Bookings

See our calendar for all scheduled courses in this category & book a space online now.

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

Conversations about Suicide

Conversations about Suicide

This course will teach you how to identify, approach and support someone who is experiencing suicidal thoughts and behaviours using a practical, evidence based Action Plan. You will also have the opportunity to practise your new skills in a safe environment.

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Emotional Regulation Tools

Emotional Regulation Tools

Managing mood and reactivity. Self-regulation of emotions is a constant process which governs our responses to our experiences and environment.

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Attracting and Managing Volunteers

Attracting and Managing Volunteers

Finding and keeping effective teams. Volunteers are the lifeblood of many community organisations, and managing them effectively is every bit as important and challenging as managing paid staff.

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Strengths-based Practice

Strengths-based Practice

Capability and resilience. Popular for its effectiveness, capacity to enhance relationships and tendency to achieve meaningful outcomes, strengths-based practice has its foundations in social work but is used by diverse human services workers.

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Trauma Informed Care

Trauma Informed Care

Reactions, realities and recovery. The experience of trauma has a ripple effect throughout a person’s lifetime. It can influence the way they think, work, form relationships and the choices they make – years after the traumatic incident.

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Advanced De-escalation Skills

Advanced De-escalation Skills

Specialist skills for volatile situations. Following on from our popular “De-escalating Conflict and Aggression”, this more advanced course further develops skills in preventing violence and responding to aggression.

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Understanding Dissociation

Understanding Dissociation

Develop awareness and provide better support. Dissociation is a mental process where a person disconnects from their thoughts, feelings, memories or sense of identity. Surprisingly common, dissociation is the third most common psychological disorder – after depression and anxiety.

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Dignity of Risk

Dignity of Risk

Balancing human rights with duty of care. The right to take personal risks and make our own mistakes is fundamental to our humanity, independence and sense of self. Taking risks and experiencing the occasional spectacular failure is how we learn and grow as human beings and is central to the human experience. Regardless of vulnerabilities, part of ensuring human dignity is allowing each person the right to take their own risks and make their own choices.

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Empathy in Action

Empathy in Action

The transformative power of deep understanding. Empathy is a key element of Emotional Intelligence and has been hailed as a twenty-first century “superpower” for anyone dealing with human beings. Going far beyond intellectual understanding or sympathy, which might be considered “feeling for” someone, empathy is all about “feeling with”.

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Cultural Diversity and Inclusive Communication

Cultural Diversity and Inclusive Communication

Identity, insight and inclusion. Culture plays a huge role in the way we view the world and how we operate. It impacts our expectations, values, needs and perspectives. Research clearly shows that culturally diverse workplaces enjoy a range of benefits such as higher productivity, higher loyalty and work quality, lower absenteeism and presenteeism, better working relationships, lower staff turnover and are simply better places to work.

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Systemic Advocacy

Systemic Advocacy

How to change the world. Advocacy means speaking out on behalf of someone’s rights or best interests, especially if they are disadvantaged.

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Vicarious Trauma

Vicarious Trauma

The ripple effect. Traumatic events often have a second wave of impact on those who surround and support the direct survivors. In doing the important work of engaging with and helping those who have been traumatised, supporters are often personally impacted.

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Marketing on a Shoestring

Marketing on a Shoestring

Pitching, profile and promotions. Regardless of your product or service, marketing plays such a huge role in attracting customers and promoting messages, that it can be the difference between success and failure.

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Working with Neurodiverse People

Working with Neurodiverse People

Benefits, differences and challenges of differently-wired brains. This myth-busting course explores the benefits, differences and challenges of differently-wired brains.

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Double Your Membership

Double Your Membership

Enhance your greatest asset. This course is for organisations who would like to establish an effective membership program or enhance and develop their existing program.

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Public Speaking for Changemakers

Public Speaking for Changemakers

This is not your average public speaking course! It is a specialist course for those who already have some speaking skills and want to hone their persuasive communication, craft a compelling message and make a difference in the world.

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Grant Writing

Grant Writing

Tools to increase your chances of funding. Any community organisation knows that reliable funding is the cornerstone to being able to deliver your services and achieve your objectives. But why do some organisations seem to write grant applications so successfully and others continually struggle?

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Community Consultation Tools

Community Consultation Tools

Engagement, education and empowerment. Community consultation is the process of getting people involved in decision making and community activities. It is all about empowering our stakeholders to play and active role, which typically facilitates better decisions, more support, higher satisfaction with outcomes and a sense of community ownership.

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Mapping Customer Journey

Mapping Customer Journey

Client insights, experiences and perspectives. As business environments change, client expectations evolve and new markets emerge, understanding customer experience and mindset has never been more important.

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Defensible Documentation

Defensible Documentation

Improved professional record keeping. This workshop assists health and community workers to develop and maintain quality consumer records and ensure information is useful and appropriate.

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Disability Awareness: Access and Inclusion

Disability Awareness: Access and Inclusion

A contemporary approach to including everyone. One in five Western Australians has a disability, including intellectual, mental health, cognitive, sensory or physical impairment, along with neurological difference.

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What Works For Depression?

What Works For Depression?

Holistic tools for recovery. One in five Australians are diagnosed with clinical depression in our lifetimes, but a majority of us experience some form of depression at some point in our lives.

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Mental Health Communication and Support

Mental Health Communication and Support

Recognise and respond to mental health symptoms. Sometimes the difference between a person becoming overwhelmed by a mental health issue and getting the help they need is the caring intervention of an ordinary person like you.

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De-escalating Conflict and Aggression

De-escalating Conflict and Aggression

Prevent violence and defuse volatile situations. Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time.

How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.

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Solution Focused Therapy

Solution Focused Therapy

Generating individual solutions. Solution Focused Therapy is a highly practical, outcome-oriented approach which can achieve short-term resolution of a range of personal problems and issues. Applicable across diverse health, community and education settings, it is a form of structured counselling which supports clients to generate their own solutions.

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Aboriginal Mental Health First Aid

Aboriginal Mental Health First Aid

Mental Health First Aid is the help in a mental health crisis, until appropriate professional treatment is received or the crisis resolves.

Led by a skilled Aboriginal trainer, this specialist course is ideal for anyone working with Aboriginal communities. Integrating a cultural perspective, it explores Aboriginal social and emotional wellbeing, mental health problems in indigenous communities and particular strategies for working ATSI people.

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Mental Health First Aid

Mental Health First Aid

Acclaimed evidence-based training and Mental Health First Aid accreditation

This internationally recognised course was developed at the Centre for Mental Health Research at Australian National University and is now delivered across 20 countries around the world.

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Transgenerational Trauma

Transgenerational Trauma

Like so many aspects of our lives the experience of trauma ripples through families and is passed between generations. This leaves the children of trauma survivors as the holders of secondary trauma, which can sometimes have impacts just as catastrophic as the first-hand experience.

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Sensory Wellbeing and Grounding Tools

Sensory Wellbeing and Grounding Tools

Emotional anchoring for healing and wellbeing. Grounding techniques are sensory experiences which ground or “anchor” us in the present and help us manage emotions and maintain wellbeing. Creating sensations that say “there is no emergency” helps calm the body’s alert system so the brain (prefrontal cortex) can regain its ability to think.

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Working with Reluctant Clients

Working with Reluctant Clients

Reluctant clients provide challenges for the helping professional. This course will develop participants’ macro and micro skills in dealing with clients who seem reluctant and/or resistant to change in a wide range of settings.

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Client Centred Plans

Client Centred Plans

Journeys towards wellbeing. A collaboratively developed, person centred action plan can be the cornerstone of many community services, across sectors including health, mental health, disability, youth, housing, domestic and family violence, aged care, employment and associated areas.

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