Course Catalogue:
Community and Health Services

These courses are designed to develop specialist skills for those who work in the community sector, healthcare or education, from management to frontline roles. Built around key concepts like person-centred care, self-determination, and strengths-based practice, these courses are based on developing best practice skills and exploring emerging issues.

While everyone is welcome, this content will be particularly useful for those working in areas such as disability, mental health, aged care, housing and homelessness, CaLD communities, Aboriginal and Torres Strait Islander communities, LGBTIQA+, youth, women, employment, family and domestic violence, children and families, justice, and community development.

Individual Bookings

See our calendar for all scheduled courses in this category & book a space online now.

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

Suicide Prevention Plans

Suicide Prevention Plans

Suicide intervention skills are very important but they rely on a trained person being available and present at a time of suicidal crisis, which is not always the case. A suicide prevention plan is a powerful prevention tool which contains personalised strategies which a suicidal person can draw upon, even if they are alone when considering an attempt.

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Dialectical Behaviour Therapy (DBT) Tools

Dialectical Behaviour Therapy (DBT) Tools

“Dialectical” means integration of opposites and DBT treatment is a powerful cognitive-behavioural approach, which helps people integrate the seemingly opposite strategies of acceptance and change.

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Alcohol and Other Drug Use and Addiction

Alcohol and Other Drug Use and Addiction

This course focuses on the crucial areas of habit, addiction and behaviour change and explores what it takes to break a cycle. Designed for anyone working in human services, community or caring professions, it also welcomes people who may be interested to learn more about their own habits or those of a family member.

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Coercive Control and Gaslighting

Coercive Control and Gaslighting

Not all abuse is physical. Coercive control is a pattern of behaviour such as assault, threats, humiliation and intimidation that is used to harm, punish, or frighten their victim. This controlling behaviour is designed to make a person dependent by isolating them from support, exploiting them, depriving them of independence and regulating their behaviour.

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Mental Health and Wellbeing for Seniors

Mental Health and Wellbeing for Seniors

Just as young people have specific mental health issues and needs, so too do older Australians. Mental health symptoms and best practice responses do vary with age, and age-related cognitive changes also impact mental health.

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Sensory Wellbeing Tools

Sensory Wellbeing Tools

Grounding techniques are sensory experiences which ground or “anchor” us in the present and help us manage emotions and maintain wellbeing. Creating sensations that say “there is no emergency” helps calm the body’s alert system so the brain (prefrontal cortex) can regain its ability to think.

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Dual Disability (Disability + Mental Health)

Dual Disability (Disability + Mental Health)

Like any of us, people with disabilities experience mental health disorders. Yet, identifying and responding appropriately to mental health issues can often be complex when the person also has other disabilities.

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Prevent Abuse and Neglect

Prevent Abuse and Neglect

We all know that prevention is better than cure, but too often our responses to situations of abuse and neglect are left until after harm has been caused. While not every situation can be predicted, this insightful course explores ways that professionals, support workers and family members can take steps to prevent abusive situations before they occur.

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Coaching Skills

Coaching Skills

Whether on the sports field or in the workplace, a coach’s role is to help others improve performance, reach potential and realise goals. Different from the functions of teaching, mentoring or counselling, coaching helps another person find solutions, improve skills and expand their competence.

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Individualised Services and Person-centred Care

Individualised Services and Person-centred Care

Person-centred care is all about responding to individual needs and preferences when providing health and community services. In an era of consumer-choice funding and sector evolution, service provision is all about moving beyond the “one size fits all” approaches of the past, to individual focus, personalised planning and responsive, nimble services.

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Exploring Personality Disorders

Exploring Personality Disorders

Personality disorders are one of the most misunderstood and stigmatised mental health conditions. This practical and accessible workshop is designed to sort the myths from the facts and empower better service provision.

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Mood Tools: Regulating Emotions for Self and Clients

Mood Tools: Regulating Emotions for Self and Clients

Our moods and emotions can be a powerful force in our lives, impacting work, relationships, productivity and ultimately our quality of life. Rather than exploring the complex causes of mental health and emotional variability, this course focuses on a series of practical and effective tools anyone can use on a daily basis to manage our moods and deal with emotions more effectively.

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Managing Stress and Taming Anxiety

Managing Stress and Taming Anxiety

How’s your relationship with your stress levels? Does your anxiety do what it’s told? Or does it sometimes misbehave? This course explores practical ways you can manage your emotions, rein in your worry and get your anxiety to lie down and roll over!

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Cultural Diversity and Inclusion

Cultural Diversity and Inclusion

Culture plays a huge role in the way we view the world and how we operate. It impacts our expectations, values, needs and perspectives. Research clearly shows that culturally diverse workplaces enjoy a range of benefits such as higher productivity, higher loyalty and work quality, lower absenteeism and presenteeism, better working relationships, lower staff turnover and are simply better places to work.

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Aboriginal Cultural Competence

Aboriginal Cultural Competence

Cultural competence is a step beyond cultural awareness, and this course will help participants not just familiarise themselves with aspects of Aboriginal culture but also explore ways to make our organisations and communication more welcoming, inclusive and culturally safe for Aboriginal people.

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Provide Remote Support (telephone & internet)

Provide Remote Support (telephone & internet)

Many of the communication cues we rely upon when connecting with others and providing support are in fact non-verbal indicators such as body language, facial expression and subtle positioning changes. When separated by distance, it takes a special set of communication and interpersonal skills to establish rapport, gauge client reactions and ensure clear understanding.

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Intergenerational Trauma

Intergenerational Trauma

Like so many aspects of our lives the experience of trauma ripples through families and is passed between generations. This leaves the children of trauma survivors as the holders of secondary trauma, which can sometimes have impacts just as catastrophic as the firsthand experience.

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Stand Up to Abuse and Injustice

Stand Up to Abuse and Injustice

Would you know what to do if you saw someone being threatened? Is it up to you to act if a vulnerable person is in danger? Whose job is it to prevent bullying and harassment or predatory behaviour? Anyone can find themselves as a bystander, witnessing an act of discrimination, injustice, threatening behaviour, bullying, harassment, abuse or other unacceptable behaviour.

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Understanding Self-harm

Understanding Self-harm

Self-harm involves the deliberate causing of pain or injury to oneself – usually as an extreme way of trying to cope with distressing or painful feelings.

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Suicide Prevention

Suicide Prevention

Sometimes the difference between a person attempting suicide and getting the help they need, is the intervention of an ordinary person like you.

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safeTALK

safeTALK

safeTALK is a half-day alertness workshop that prepares anyone over the age of 15, regardless of prior experience or training, to become a suicide-alert helper.

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Recovery Oriented Practice

Recovery Oriented Practice

Recovery Oriented Practice is an approach to mental health services which prioritises holistic wellbeing, self-determination and consumer-centred practice.

Service providers and practitioners need to take an individualised, strength-based approach to service provision and be able to form strong recovery alliances.

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Personal Wellbeing

Personal Wellbeing

Wellbeing is not just the absence of illness. It is a whole-of-life concept which is strongly linked to happiness and life satisfaction, along with resilience and our ability to cope with adversity.

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Fundraising and Income Diversification

Fundraising and Income Diversification

While many income streams and traditional funding sources have diminished in the COVID era, other opportunities have opened up.

This course is an overview of everything your non-profit organisation, small business or charity needs to know for diversifying income and financial sustainability.

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Facilitate  Cultural Safety

Facilitate Cultural Safety

Cultural identity can have a profound impact on our perspectives and service needs. The ability to facilitate the cultural security of others is a crucial skill for anyone working with diverse people, especially in health, community or education sectors.

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Everyday Counselling Skills

Everyday Counselling Skills

So many aspects of our personal and professional lives involve informal but often vitally important counselling situations. This two-day course explores practical counselling skills for those who find themselves in a counselling role, through their work or everyday life.

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Dual Diagnosis

Dual Diagnosis

Over half of people with a serious mental illness are known to misuse substances, while 84% of substance misusers have some sort of mental health disorder.

These statistics are even more troubling in view of the fact that the mental health and AOD sectors were historically very separate in Australia and even today a majority of professionals are not comprehensively dual-trained.

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De-escalation Skills for Disability Workers

De-escalation Skills for Disability Workers

How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation. De-escalation skills are all about developing responses which prevent violence and defuse volatile situations. Based on our popular standard De-escalation course, this specialist version is designed especially for disability sector professionals.

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Childhood Mental Health

Childhood Mental Health

Just like physical health, mental health is important for everyone, regardless of age. Since the foundations of lifetime mental health are laid in childhood, research has revealed that many mental illnesses can be prevented if we respond appropriately to early mental health indicators in children.

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ASIST

ASIST

Learn to apply the suicide intervention model that has saved hundreds of thousands of lives. ASIST is an interactive two-day workshop that will qualify you as an ASIST-trained caregiver, able to intervene and help prevent the immediate risk of suicide.

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Individual Advocacy

Individual Advocacy

Advocacy is all about speaking up about our rights, preferences and needs and communicating clearly about what we want. Whether you are advocating for yourself, a loved one or a client, this course will provide you with the skills, tools and knowledge to have a real impact.

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Conversations about Suicide

Conversations about Suicide

Sometimes the difference between a person attempting suicide and getting the help they need, is the intervention of an ordinary person like you.

This four hour course will teach you how to identify, approach and support someone who is experiencing suicidal thoughts and behaviours using a practical, evidence based Action Plan. You will also have the opportunity to practise your new skills in a safe environment.

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Strengths-based Practice

Strengths-based Practice

Capability and resilience. Popular for its effectiveness, capacity to enhance relationships and tendency to achieve meaningful outcomes, strengths-based practice has its foundations in social work but is used by diverse human services workers.

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Trauma Informed Care

Trauma Informed Care

The experience of trauma has a ripple effect throughout a person’s lifetime. It can influence the way they think, work, form relationships and the choices they make – years after the traumatic incident.

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