These courses are designed to develop specialist skills for those who work in the community sector, healthcare or education, from management to frontline roles. Built around key concepts like person-centred care, self-determination, and strengths-based practice, these courses are based on developing best practice skills and exploring emerging issues.
While everyone is welcome, this content will be particularly useful for those working in areas such as disability, mental health, aged care, housing and homelessness, CaLD communities, Aboriginal and Torres Strait Islander communities, LGBTIQA+, youth, women, employment, family and domestic violence, children and families, justice, and community development.
See our calendar for all scheduled courses in this category & book a space online now.
If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.
This course will teach you how to identify, approach and support someone who is experiencing suicidal thoughts and behaviours using a practical, evidence based Action Plan. You will also have the opportunity to practise your new skills in a safe environment.
Managing mood and reactivity. Self-regulation of emotions is a constant process which governs our responses to our experiences and environment.
Finding and keeping effective teams. Volunteers are the lifeblood of many community organisations, and managing them effectively is every bit as important and challenging as managing paid staff.
Capability and resilience. Popular for its effectiveness, capacity to enhance relationships and tendency to achieve meaningful outcomes, strengths-based practice has its foundations in social work but is used by diverse human services workers.
Skill development for caseworkers and counsellors. This workshop offers the opportunity to consider the pros and cons of using various mental health assessment screening tools with clients.
Support, safety and social change. One in three Australian women and one in nine men have experienced physical violence at home, and one woman per week is killed by a current or former intimate partner.
Reactions, realities and recovery. The experience of trauma has a ripple effect throughout a person’s lifetime. It can influence the way they think, work, form relationships and the choices they make – years after the traumatic incident.
Improving inclusion and customising support. A person’s sexual orientation and gender identity can have a profound impact on their experiences and their service needs.
Specialist skills for volatile situations. Following on from our popular “De-escalating Conflict and Aggression”, this more advanced course further develops skills in preventing violence and responding to aggression.
Develop awareness and provide better support. Dissociation is a mental process where a person disconnects from their thoughts, feelings, memories or sense of identity. Surprisingly common, dissociation is the third most common psychological disorder – after depression and anxiety.
Balancing human rights with duty of care. The right to take personal risks and make our own mistakes is fundamental to our humanity, independence and sense of self. Taking risks and experiencing the occasional spectacular failure is how we learn and grow as human beings and is central to the human experience. Regardless of vulnerabilities, part of ensuring human dignity is allowing each person the right to take their own risks and make their own choices.
The transformative power of deep understanding. Empathy is a key element of Emotional Intelligence and has been hailed as a twenty-first century “superpower” for anyone dealing with human beings. Going far beyond intellectual understanding or sympathy, which might be considered “feeling for” someone, empathy is all about “feeling with”.
Identity, insight and inclusion. Culture plays a huge role in the way we view the world and how we operate. It impacts our expectations, values, needs and perspectives. Research clearly shows that culturally diverse workplaces enjoy a range of benefits such as higher productivity, higher loyalty and work quality, lower absenteeism and presenteeism, better working relationships, lower staff turnover and are simply better places to work.
How to change the world. Advocacy means speaking out on behalf of someone’s rights or best interests, especially if they are disadvantaged.
Do your own PR and get your cause noticed! What does it take to attract media coverage? How can you best respond to arising media opportunities?
The ripple effect. Traumatic events often have a second wave of impact on those who surround and support the direct survivors. In doing the important work of engaging with and helping those who have been traumatised, supporters are often personally impacted.
Pitching, profile and promotions. Regardless of your product or service, marketing plays such a huge role in attracting customers and promoting messages, that it can be the difference between success and failure.
Benefits, differences and challenges of differently-wired brains. This myth-busting course explores the benefits, differences and challenges of differently-wired brains.
Enhance your greatest asset. This course is for organisations who would like to establish an effective membership program or enhance and develop their existing program.
This is not your average public speaking course! It is a specialist course for those who already have some speaking skills and want to hone their persuasive communication, craft a compelling message and make a difference in the world.
Tools to break the cycle. This course focuses on the crucial areas of habit, addiction and behaviour change and explores what it takes to break a cycle.
Tools to increase your chances of funding. Any community organisation knows that reliable funding is the cornerstone to being able to deliver your services and achieve your objectives. But why do some organisations seem to write grant applications so successfully and others continually struggle?
Engagement, education and empowerment. Community consultation is the process of getting people involved in decision making and community activities. It is all about empowering our stakeholders to play and active role, which typically facilitates better decisions, more support, higher satisfaction with outcomes and a sense of community ownership.
Client insights, experiences and perspectives. As business environments change, client expectations evolve and new markets emerge, understanding customer experience and mindset has never been more important.
Improved professional record keeping. This workshop assists health and community workers to develop and maintain quality consumer records and ensure information is useful and appropriate.
A contemporary approach to including everyone. One in five Western Australians has a disability, including intellectual, mental health, cognitive, sensory or physical impairment, along with neurological difference.
Holistic tools for recovery. One in five Australians are diagnosed with clinical depression in our lifetimes, but a majority of us experience some form of depression at some point in our lives.
Where to draw the line. Effective professional relationships require boundaries to protect both clients and workers.
Recognise and respond to mental health symptoms. Sometimes the difference between a person becoming overwhelmed by a mental health issue and getting the help they need is the caring intervention of an ordinary person like you.
Prevent violence and defuse volatile situations. Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time.
How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.
Generating individual solutions. Solution Focused Therapy is a highly practical, outcome-oriented approach which can achieve short-term resolution of a range of personal problems and issues. Applicable across diverse health, community and education settings, it is a form of structured counselling which supports clients to generate their own solutions.
Mental Health First Aid is the help in a mental health crisis, until appropriate professional treatment is received or the crisis resolves.
Led by a skilled Aboriginal trainer, this specialist course is ideal for anyone working with Aboriginal communities. Integrating a cultural perspective, it explores Aboriginal social and emotional wellbeing, mental health problems in indigenous communities and particular strategies for working ATSI people.
Acclaimed evidence-based training and Mental Health First Aid accreditation
This internationally recognised course was developed at the Centre for Mental Health Research at Australian National University and is now delivered across 20 countries around the world.
Like so many aspects of our lives the experience of trauma ripples through families and is passed between generations. This leaves the children of trauma survivors as the holders of secondary trauma, which can sometimes have impacts just as catastrophic as the first-hand experience.
Emotional anchoring for healing and wellbeing. Grounding techniques are sensory experiences which ground or “anchor” us in the present and help us manage emotions and maintain wellbeing. Creating sensations that say “there is no emergency” helps calm the body’s alert system so the brain (prefrontal cortex) can regain its ability to think.
Reluctant clients provide challenges for the helping professional. This course will develop participants’ macro and micro skills in dealing with clients who seem reluctant and/or resistant to change in a wide range of settings.
Journeys towards wellbeing. A collaboratively developed, person centred action plan can be the cornerstone of many community services, across sectors including health, mental health, disability, youth, housing, domestic and family violence, aged care, employment and associated areas.