Traumatic events often have a second wave of impact on the professionals who support the direct survivors, resulting in the “ripple effect” of vicarious trauma. This course explores the impacts of vicarious trauma on professionals and how we can prepare for and recover from it.
Community and Health Services
These courses are designed to develop specialist skills for those who work in the community sector, healthcare or education, from management to frontline roles. Built around key concepts like person-centred care, self-determination, and strengths-based practice, these courses are based on developing best practice skills and exploring emerging issues.
While everyone is welcome, this content will be particularly useful for those working in areas such as disability, mental health, aged care, housing and homelessness, CaLD communities, Aboriginal and Torres Strait Islander communities, LGBTIQA+, youth, women, employment, family and domestic violence, children and families, justice, and community development.
Regardless of your product or service, marketing plays such a huge role in attracting customers and promoting messages, that it can be the difference between success and failure. Learn practical skills for promoting anything, including non-tangibles such as services, events and messages.
Enhance your greatest asset. This course is for organisations who would like to establish an effective membership program or enhance and develop their existing program.
For community organisations, obtaining reliable funding is the cornerstone to being able to deliver services and achieve objectives. This practical course examines what funding bodies are really looking for and how to maximise the success of grant applications.
Community consultation is the process of involving people in decision-making and community activities. This course explores the various types of community consultation as well as specific skills and approaches for carrying it out effectively.
Client records and progress notes are key tools in recording client progress, demonstrating duty of care and informing decision-making. This practical course will help participants improve their documentation, making records more effective, relevant and efficient.
Our workplaces are required to offer equal access, equity and inclusion to people of all abilities, however in this course participants will gain an understanding of how to go beyond compliance to create places, programs and communities that are universally accessible.
A majority of Australians experience some form of depression at some time in their lives. This practical course focuses on evidence-based information about what works for managing and recovering from depression and provides a suite of tools for participants to use.
Effective professional relationships require boundaries to protect both clients and workers. This course looks at boundary frameworks and explores how to create positive, effective relationships within appropriate legal and ethical parameters.
Sometimes the difference between a person becoming overwhelmed by a mental health issue and getting the help they need is the caring intervention of another. This course teaches how to recognise warning signs of mental health issues and what to do in response.
How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation. This introductory course provides tools and techniques for participants to respond appropriately to threatening, violent or aggressive behaviour.
Solution Focused Therapy is a highly practical, outcome-oriented approach which can achieve short-term resolution of a range of personal problems and issues. Applicable across diverse health, community and education settings, it is a form of structured counselling which supports clients to generate their own solutions.
This specialist two-day crisis response course is the mental health equivalent of standard First Aid, in an Aboriginal context. Led by a skilled Aboriginal trainer this course is ideal for anyone working with Aboriginal communities.
This internationally recognised two-day crisis response course is the mental health equivalent of standard First Aid and will equip participants with the skills to recognise and respond appropriately, until professional help arrives.
A collaboratively-developed, person-centred action plan can be the cornerstone of many community services. This course is designed to help staff develop their skills in service planning and create more effective and personalised documents for each client.