Course Catalogue:
Community Building, Advocacy and Stakeholder Engagement

These topics are of special interest to not-for-profit organisations, charities, clubs and community groups. The courses are focused on building community connectedness and increasing member involvement, and also explore world-changing skills related to citizenship, campaigning and getting your message out.

Individual Bookings

See our calendar for all scheduled courses in this category & book a space online now.

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

Successful Event Management

Successful Event Management

Developed by a national award-winning event manager with decades of event experience, this course explores the practical, real-world skills you need to deliver a wide range of events.

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Risk Management Plans

Risk Management Plans

Risk management is the process of identifying and assessing the specific risks affecting a situation and developing a plan to deal with them. This course is a guide to developing a risk management plan for a specific project or area, or for a whole organisation.

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Prevent Abuse and Neglect

Prevent Abuse and Neglect

We all know that prevention is better than cure, but too often our responses to situations of abuse and neglect are left until after harm has been caused. While not every situation can be predicted, this insightful course explores ways that professionals, support workers and family members can take steps to prevent abusive situations before they occur.

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Coaching Skills

Coaching Skills

Unlike teaching, mentoring or counselling, a coach’s role is to help another find solutions, improve skills and expand their competence. This course looks at how to become a great workplace coach and provide others with support that can fuel incremental improvement.

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Complaint Handling and Customer Retention

Complaint Handling and Customer Retention

Organisations spend huge amounts of money on attracting new clients, while it is far easier to retain those they already have. Explore what it takes to retain customers and learn how the way complaints are handled can impact service quality and organisational success.

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Strategic Planning Skills

Strategic Planning Skills

Strategic planning is about taking a structured ‘big picture’ approach to achieving an organisation’s mission and objectives. This practical course provides a flexible template for creating a strategic plan and the skills and resources to create a tailored plan.

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Group Facilitation Tools

Group Facilitation Tools

Designed to develop skills to lead and facilitate group activities and discussions in a variety of professional settings, this course explores how to lay the foundations for effective group processes and what it takes to create safe spaces and keep participants engaged.

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Intervention Skills: Stand Up for Justice

Intervention Skills: Stand Up for Justice

Knowing how to intervene in a case of danger or injustice is a core life skill which can often protect the vulnerable and prevent serious harm. This course teaches the practical steps a bystander can take to reduce risk and make a difference in the moment.

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Sustainable Event Management

Sustainable Event Management

Events can do significant social and environmental damage, or they can have a powerful positive impact, depending on their environmental ‘footprint’. This course explores easy and low-cost ways an event can become more sustainable and shows the benefits of doing so.

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Sourcing Sponsors

Sourcing Sponsors

Many non-profit organisations and special events benefit from sponsorship to enhance their operations, build capacity and sometimes even for survival.

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Sharing Your Story

Sharing Your Story

Have you had a life experience that you think might help others?

Do you think your personal lived experience could be used to inspire, comfort or empower?

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On Board: Introduction to Governance

On Board: Introduction to Governance

Many people find themselves on a board or management committee without the fundamental skills and understandings which are essential for basic legal compliance – let alone a thriving organisation!

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On Board Again: Further governance skills

On Board Again: Further governance skills

Stewardship of an organisation is an essential contribution to community life. A Board or Management Committee with strong skills makes a key difference to staff, members and stakeholders, improving corporate competence and confidence.

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Fundraising and Income Diversification

Fundraising and Income Diversification

While many income streams and traditional funding sources have diminished in the COVID era, other opportunities have opened up.

This course is an overview of everything your non-profit organisation, small business or charity needs to know for diversifying income and financial sustainability.

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Everyday Counselling Skills

Everyday Counselling Skills

Many aspects of our lives involve informal but often vitally important counselling situations. This two-day course teaches participants a series of structured, discussion-based counselling tools which will allow them to engage and support others when required.

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Individual Advocacy

Individual Advocacy

Advocacy is all about speaking up about our rights, preferences and needs and communicating clearly about what we want. Whether you are advocating for yourself, a loved one or a client, this course will provide you with the skills, tools and knowledge to have a real impact.

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Persuasive Communication

Persuasive Communication

It takes more than facts to shift someone else’s thinking. We are often more influenced by factors such as the emotional impact of an argument. Based on a psychologically informed approach, this course introduces techniques to enhance communication and be persuasive.

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Empathy in Action

Empathy in Action

The transformative power of deep understanding. Empathy is a key element of Emotional Intelligence and has been hailed as a twenty-first century “superpower” for anyone dealing with human beings. Going far beyond intellectual understanding or sympathy, which might be considered “feeling for” someone, empathy is all about “feeling with”.

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Systemic Advocacy

Systemic Advocacy

Advocacy means speaking out on behalf of someone’s rights or best interests, especially if they are disadvantaged. It is a communication-driven form of change-making, which can be applied to diverse human rights, social justice, legal reform, equity and environmental causes.

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Media Skills: Attracting Coverage

Media Skills: Attracting Coverage

This course provides foundational knowledge in how media works and emerging trends in the media sector. It explores the process of engaging with the media, attracting positive news coverage and managing media relations.

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Double Your Membership

Double Your Membership

Enhance your greatest asset. This course is for organisations who would like to establish an effective membership program or enhance and develop their existing program.

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Grant Writing

Grant Writing

Any community organisation knows that reliable funding is the cornerstone to being able to deliver your services and achieve your objectives. But why do some organisations seem to write grant applications so successfully and others continually struggle?

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Succession Planning for Staff and Boards

Succession Planning for Staff and Boards

Succession planning is the ongoing process of preparing an organisation for the transition of key roles and the handover of information, relationships and systems. This course teaches a well-planned approach to succession and provides processes for smooth implementation.

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Community Consultation Tools

Community Consultation Tools

Engagement, education and empowerment. Community consultation is the process of getting people involved in decision making and community activities. It is all about empowering our stakeholders to play and active role, which typically facilitates better decisions, more support, higher satisfaction with outcomes and a sense of community ownership.

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Inclusive Workplaces

Inclusive Workplaces

Workplaces that embrace diversity and create a welcoming culture enjoy a range of benefits. This course explores diversity and the concepts of intersectionality, personal difference, privilege, cultural inclusion, unconscious bias and systemic advantage.

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