Course Catalogue:
Community Building, Advocacy and Stakeholder Engagement

These topics are of special interest to not-for-profit organisations, charities, clubs and community groups. The courses are focused on building community connectedness and increasing member involvement. Also explore world-changing skills related to citizenship, campaigning and getting your message out.

Individual Bookings

See our calendar for all scheduled courses in this category & book a space online now.

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

Prevent Abuse and Neglect

Prevent Abuse and Neglect

We all know that prevention is better than cure, but too often our responses to situations of abuse and neglect are left until after harm has been caused. While not every situation can be predicted, this insightful course explores ways that professionals, support workers and family members can take steps to prevent abusive situations before they occur.

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Coaching Skills

Coaching Skills

Whether on the sports field or in the workplace, a coach’s role is to help others improve performance, reach potential and realise goals. Different from the functions of teaching, mentoring or counselling, coaching helps another person find solutions, improve skills and expand their competence.

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Complaint Handling and Customer Retention

Complaint Handling and Customer Retention

Organisations spend huge amounts of money on trying to attract new clients. Yet, it is far easier and less costly to retain the ones we already have. Most unhappy customers don’t complain: they just never return. A complaint is a unique opportunity to improve our services and turn someone into a lifelong client.

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Strategic Planning Skills

Strategic Planning Skills

Strategic planning is all about taking a structured ‘big picture’ approach to achieving your organisation’s mission and objectives.

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Group Facilitation Tools

Group Facilitation Tools

This course is designed to develop skills to lead and facilitate group activities and discussions in a variety of community, professional and health settings.

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Stand Up to Abuse and Injustice

Stand Up to Abuse and Injustice

Would you know what to do if you saw someone being threatened? Is it up to you to act if a vulnerable person is in danger? Whose job is it to prevent bullying and harassment or predatory behaviour? Anyone can find themselves as a bystander, witnessing an act of discrimination, injustice, threatening behaviour, bullying, harassment, abuse or other unacceptable behaviour.

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Sustainable Event  Management

Sustainable Event Management

As an Event Manager, you control the environmental ‘footprint’ of your event. This is important because your positive or negative impact is multiplied by the numbers attending.

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Sourcing Sponsors

Sourcing Sponsors

Many non-profit organisations and special events benefit from sponsorship to enhance their operations, build capacity and sometimes even for survival.

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Sharing Your Story

Sharing Your Story

Have you had a life experience that you think might help others?

Do you think your personal lived experience could be used to inspire, comfort or empower?

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Recruitment  and Selection

Recruitment and Selection

So many of our organisational advantages and challenges come down to having the right people. The success of the recruitment process can have repercussions which last many years and, in some cases, can make or break an organisation.

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On Board: Introduction to Governance

On Board: Introduction to Governance

Many people find themselves on a board or management committee without the fundamental skills and understandings which are essential for basic legal compliance – let alone a thriving organisation!

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On Board Again: Further governance skills

On Board Again: Further governance skills

Stewardship of an organisation is an essential contribution to community life. A Board or Management Committee with strong skills makes a key difference to staff, members and stakeholders, improving corporate competence and confidence.

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Fundraising and Income Diversification

Fundraising and Income Diversification

While many income streams and traditional funding sources have diminished in the COVID era, other opportunities have opened up.

This course is an overview of everything your non-profit organisation, small business or charity needs to know for diversifying income and financial sustainability.

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Facilitate  Cultural Safety

Facilitate Cultural Safety

Cultural identity can have a profound impact on our perspectives and service needs. The ability to facilitate the cultural security of others is a crucial skill for anyone working with diverse people, especially in health, community or education sectors.

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Everyday Counselling Skills

Everyday Counselling Skills

So many aspects of our personal and professional lives involve informal but often vitally important counselling situations. This two-day course explores practical counselling skills for those who find themselves in a counselling role, through their work or everyday life.

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Disruptive Thinking

Disruptive Thinking

To paraphrase Einstein, if you keep doing what you’ve always done, you’ll keep getting what you’ve always got. So to come up with a genuinely innovative idea or break-through solution, we need to be willing to change our thinking and use our brains in a different way. This stimulating and rewarding course explores how ordinary people can come up with game-changing ideas, and how mental leaps are made.

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Individual Advocacy

Individual Advocacy

Advocacy is all about speaking up about our rights, preferences and needs and communicating clearly about what we want. Whether you are advocating for yourself, a loved one or a client, this course will provide you with the skills, tools and knowledge to have a real impact.

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Persuasive Psychology

Persuasive Psychology

Engage, influence and persuade. It takes more than facts to shift someone else’s thinking. Often we are more influenced by factors such as rapport, dissonance, identification with the speaker and the emotional impact of an argument.

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Empathy in Action

Empathy in Action

The transformative power of deep understanding. Empathy is a key element of Emotional Intelligence and has been hailed as a twenty-first century “superpower” for anyone dealing with human beings. Going far beyond intellectual understanding or sympathy, which might be considered “feeling for” someone, empathy is all about “feeling with”.

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Systemic Advocacy

Systemic Advocacy

Advocacy means speaking out on behalf of someone’s rights or best interests, especially if they are disadvantaged. It is a communication-driven form of change-making, which can be applied to diverse human rights, social justice, legal reform, equity and environmental causes.

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Double Your Membership

Double Your Membership

Enhance your greatest asset. This course is for organisations who would like to establish an effective membership program or enhance and develop their existing program.

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Public Speaking for Changemakers

Public Speaking for Changemakers

This is not your average public speaking course! It is a specialist course for those who already have some speaking skills and want to hone their persuasive communication, craft a compelling message and make a difference in the world.

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Grant Writing

Grant Writing

Any community organisation knows that reliable funding is the cornerstone to being able to deliver your services and achieve your objectives. But why do some organisations seem to write grant applications so successfully and others continually struggle?

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Succession Planning for Staff and Boards

Succession Planning for Staff and Boards

Future-proof your organisation. Succession planning is the ongoing process of preparing an organisation for the transition of key roles and the handover of information, relationships and systems.

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Community Consultation Tools

Community Consultation Tools

Engagement, education and empowerment. Community consultation is the process of getting people involved in decision making and community activities. It is all about empowering our stakeholders to play and active role, which typically facilitates better decisions, more support, higher satisfaction with outcomes and a sense of community ownership.

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Inclusive Workplaces

Inclusive Workplaces

Embracing diversity and welcoming everyone. Our world is a diverse mosaic of cultures, genders, ages, abilities and backgrounds.

Research clearly shows that those workplaces that embrace diversity and create a welcoming culture for everyone enjoy a range of benefits such as higher productivity, higher loyalty and work quality, lower absenteeism and presenteeism, better working relationships, lower staff turnover and are simply better places to work.

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