Tailored for the needs of new and potential workplace managers, this course introduces the fundamental concepts and skills involved in leading a team and providing others with supervision and support.
Human Resources, Diversity and Inclusion
Diversity is having a seat at the table. Inclusion is having a voice. Belonging is having that voice heard.
Our world is a diverse mosaic of cultures, genders, ages, abilities and backgrounds.
And the research clearly shows that workplaces that embrace diversity and create a welcoming culture for everyone enjoy a range of benefits such as higher productivity, higher loyalty and work quality, lower absentee and presenteeism, better working relationships, lower staff turnover and are simply better places to work.
These insightful courses explore the many facets of workplace diversity and shifts the inclusion paradigm from something we do to accommodate minorities, to something we do so everyone feels welcome and included.
Exploring concepts of intersectionality, personal difference, privilege, cultural inclusion, unconscious bias and systemic advantage, we invite participants to become collaborators in creating a great workplace and celebrating diverse strengths.
We all know that prevention is better than cure, but too often our responses to situations of abuse and neglect are left until after harm has been caused. While not every situation can be predicted, this insightful course explores ways that professionals, support workers and family members can take steps to prevent abusive situations before they occur.
Change is inevitable in all organisations, but can often be a source of stress, tension and uncertainty for staff. In this course we explore the fluctuations commonly experienced by organisations and how to stay balanced while dealing with those changes.
Culture plays a huge role in the way we view the world and how we operate. It impacts our expectations, values, needs and perspectives. Research clearly shows that culturally diverse workplaces enjoy a range of benefits such as higher productivity, higher loyalty and work quality, lower absenteeism and presenteeism, better working relationships, lower staff turnover and are simply better places to work.
Cultural competence is a step beyond cultural awareness, and this course will help participants not just familiarise themselves with aspects of Aboriginal culture but also explore ways to make our organisations and communication more welcoming, inclusive and culturally safe for Aboriginal people.
Many of the communication cues we rely upon when connecting with others and providing support are in fact non-verbal indicators such as body language, facial expression and subtle positioning changes. When separated by distance, it takes a special set of communication and interpersonal skills to establish rapport, gauge client reactions and ensure clear understanding.
This myth-busting course explores the benefits, differences and challenges of differently-wired brains.
This course is designed to develop skills to lead and facilitate group activities and discussions in a variety of community, professional and health settings.
Would you know what to do if you saw someone being threatened? Is it up to you to act if a vulnerable person is in danger? Whose job is it to prevent bullying and harassment or predatory behaviour? Anyone can find themselves as a bystander, witnessing an act of discrimination, injustice, threatening behaviour, bullying, harassment, abuse or other unacceptable behaviour.
So many of our organisational advantages and challenges come down to having the right people. The success of the recruitment process can have repercussions which last many years and, in some cases, can make or break an organisation.
Wellbeing is not just the absence of illness. It is a whole-of-life concept which is strongly linked to happiness and life satisfaction, along with resilience and our ability to cope with adversity.
Cultural identity can have a profound impact on our perspectives and service needs. The ability to facilitate the cultural security of others is a crucial skill for anyone working with diverse people, especially in health, community or education sectors.
Volunteers are the lifeblood of many community organisations, and managing them effectively is every bit as important and challenging as managing paid staff.
Support, safety and social change. One in three Australian women and one in nine men have experienced physical violence at home, and one woman per week is killed by a current or former intimate partner.
This course draws on evidence-based research in the areas of change management, mental health and resilience training, to provide an effective toolkit for the future. Pragmatic, enjoyable and accessible, this course introduces a range of real-world skills for managing change, building resilience and proactively maintaining wellbeing.
Improving inclusion and customising support. A person’s sexual orientation and gender identity can have a profound impact on their experiences and their service needs.
Following on from our popular “De-escalating Conflict and Aggression”, this more advanced course further develops skills in preventing violence and responding to aggression.
Reflection, review and resilience. Debriefing is a critical professional skill which can mean the difference between rectifying issues with continuous improvement and continually repeating the same experiences.
Diverse personalities and how to engage them. This evidence-driven session draws on psychological research to develop skills for communicating with people with a wide range of perspectives, behaviours, attitudes and approaches.
Traumatic events often have a second wave of impact on those who surround and support the direct survivors. In doing the important work of engaging with and helping those who have been traumatised, supporters are often personally impacted.
One in four Australians will experience a mental illness at some point in their lives. That means that at any given point, a proportion of your workforce is either experiencing, heading towards or recovering from a mental health disorder.
Future-proof your organisation. Succession planning is the ongoing process of preparing an organisation for the transition of key roles and the handover of information, relationships and systems.
Engagement, education and empowerment. Community consultation is the process of getting people involved in decision making and community activities. It is all about empowering our stakeholders to play and active role, which typically facilitates better decisions, more support, higher satisfaction with outcomes and a sense of community ownership.
A contemporary approach to including everyone. One in five Western Australians has a disability, including intellectual, mental health, cognitive, sensory or physical impairment, along with neurological difference.
Effective professional relationships require boundaries to protect both clients and workers. Designed for anyone working with people, especially in the health, community or education sectors, this course explores how we can create positive, effective relationships, within appropriate legal and ethical parameters.
Embracing diversity and welcoming everyone. Our world is a diverse mosaic of cultures, genders, ages, abilities and backgrounds.
Research clearly shows that those workplaces that embrace diversity and create a welcoming culture for everyone enjoy a range of benefits such as higher productivity, higher loyalty and work quality, lower absenteeism and presenteeism, better working relationships, lower staff turnover and are simply better places to work.
Compassion, clarity and courage. All of us have to face difficult conversations in the workplace and the way we prepare and approach these can make the difference between a disaster and moving forward positively. Such conversations might involve conflicting opinions, giving feedback, uncomfortable topics, addressing complaints and grievances or delivering bad news.
Communication, clarity and compassion. So much of what we do relies on our ability to work collaboratively with others, yet this is a skill most of us have never been taught.
Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time. How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.
Mental Health First Aid is the help in a mental health crisis, until appropriate professional treatment is received or the crisis resolves.
Led by a skilled Aboriginal trainer, this specialist course is ideal for anyone working with Aboriginal communities. Integrating a cultural perspective, it explores Aboriginal social and emotional wellbeing, mental health problems in indigenous communities and particular strategies for working ATSI people.
Acclaimed evidence-based training and Mental Health First Aid accreditation
This internationally recognised course was developed at the Centre for Mental Health Research at Australian National University and is now delivered across 20 countries around the world.