Positive workplace cultures are the result of active leadership championing a zero-tolerance culture to bullying and harassment. This course introduces a range of strategic tools to avoid bullying and harassment in the workplace and respond if an incident does occur.
Human Resources, Diversity and Inclusion
Diversity is having a seat at the table. Inclusion is having a voice. Belonging is having that voice heard.
Our world is a diverse mosaic of cultures, genders, ages, abilities and backgrounds.
And the research clearly shows that workplaces that embrace diversity and create a welcoming culture for everyone enjoy a range of benefits such as higher productivity, loyalty and work quality, lower absentee and presenteeism, better working relationships, lower staff turnover and simply being better places to work.
These insightful courses explore the many facets of workplace diversity and shifts the inclusion paradigm from something we do to accommodate minorities, to something we do so everyone feels welcome and included.
Exploring concepts of intersectionality, personal difference, privilege, cultural inclusion, unconscious bias and systemic advantage, we invite participants to become collaborators in creating a great workplace and celebrating diverse strengths.
Tailored for the needs of new and potential workplace managers, this course introduces the fundamental concepts and skills involved in leading a team and providing others with supervision and support, while forging team synergy and a positive work environment.
We all know that prevention is better than cure, but too often our responses to situations of abuse and neglect are left until after harm has been caused. While not every situation can be predicted, this insightful course explores ways that professionals, support workers and family members can take steps to prevent abusive situations before they occur.
Change is inevitable in all organisations, but can often be a source of stress, tension and uncertainty for staff. In this course we explore the fluctuations commonly experienced by organisations and how to stay balanced while dealing with those changes.
Culture plays a huge role in the way we view the world, impacting our expectations, values and perspectives. This course explores practical ways to be more inclusive, responsive and appropriate when working with clients or colleagues from cultures other than our own.
Led by an experienced Aboriginal trainer, this course will help participants familiarise themselves with aspects of Aboriginal culture and explore ways to make their organisations and communication more welcoming, inclusive and culturally safe for Aboriginal people.
Many of the communication cues we rely upon when connecting with others and providing support are in fact non-verbal indicators such as body language, facial expression and subtle positioning changes. When separated by distance, it takes a special set of communication and interpersonal skills to establish rapport, gauge client reactions and ensure clear understanding.
This myth-busting course explores the benefits, differences and challenges of differently-wired brains.
Designed to develop skills to lead and facilitate group activities and discussions in a variety of professional settings, this course explores how to lay the foundations for effective group processes and what it takes to create safe spaces and keep participants engaged.
Knowing how to intervene in a case of danger or injustice is a core life skill which can often protect the vulnerable and prevent serious harm. This course teaches the practical steps a bystander can take to reduce risk and make a difference in the moment.
Volunteers are the lifeblood of many community organisations, and managing them effectively is every bit as important and challenging as managing paid staff.
Support, safety and social change. One in three Australian women and one in nine men have experienced physical violence at home, and one woman per week is killed by a current or former intimate partner.
How do we maintain our equilibrium in an uncertain world? This course draws on evidence-based research in the areas of change management, mental health and resilience training to teach participants how to build resilience and proactively manage wellbeing.
Sexual orientation and gender identity can have a profound impact on a person’s needs. This course provides contemporary education about the diversity of human sexuality and gender identity, as a foundation for improving the workplace environment and service provision.
Following on from our introductory De-escalating Conflict and Aggression, this course further develops skills in preventing violence and responding to aggression, covering more specialised situations and behaviours that any of us could encounter in the community.
Debriefing is a critical professional skill which can mean the difference between rectifying issues with continuous improvement and continually repeating the same experiences. This practical course teaches a structured and planned approach to the art of debriefing.
This evidence-driven course draws on psychological research to develop skills for communicating with people with a wide range of perspectives and behaviours. It will equip participants to build stronger relationships and better manage challenging conversations.
Traumatic events often have a second wave of impact on those who surround and support the direct survivors. In doing the important work of engaging with and helping those who have been traumatised, supporters are often personally impacted.
One in four Australians will experience a mental illness at some point in their lives. This course looks at general understandings of mental health issues, how to support staff and legal compliance/duty of care requirements for managers.
Succession planning is the ongoing process of preparing an organisation for the transition of key roles and the handover of information, relationships and systems. This course teaches a well-planned approach to succession and provides processes for smooth implementation.
Engagement, education and empowerment. Community consultation is the process of getting people involved in decision making and community activities. It is all about empowering our stakeholders to play and active role, which typically facilitates better decisions, more support, higher satisfaction with outcomes and a sense of community ownership.
Our workplaces are required to offer equal access, equity and inclusion to people of all abilities, however in this course participants will gain an understanding of how to go beyond compliance to create places, programs and communities that are universally accessible.
Effective professional relationships require boundaries to protect both clients and workers. This course looks at boundary frameworks and explores how to create positive, effective relationships within appropriate legal and ethical parameters.
Workplaces that embrace diversity and create a welcoming culture enjoy a range of benefits. This course explores diversity and the concepts of intersectionality, personal difference, privilege, cultural inclusion, unconscious bias and systemic advantage.
In the workplace, difficult conversations may include conflicting opinions, giving feedback, addressing complaints or delivering bad news. This course provides a structured, proactive approach to handling these conversations, which is also mindful of workplace legislation.
Communication, clarity and compassion. So much of what we do relies on our ability to work collaboratively with others, yet this is a skill most of us have never been taught.
How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation. This introductory course provides tools and techniques for participants to respond appropriately to threatening, violent or aggressive behaviour.
This specialist two-day crisis response course is the mental health equivalent of standard First Aid, in an Aboriginal context. Led by a skilled Aboriginal trainer this course is ideal for anyone working with Aboriginal communities.
This internationally recognised two-day crisis response course is the mental health equivalent of standard First Aid and will equip participants with the skills to recognise and respond appropriately, until professional help arrives.