Course Catalogue:
Human Resources, Diversity and Inclusion

Diversity is having a seat at the table. Inclusion is having a voice. Belonging is having that voice heard.

Our world is a diverse mosaic of cultures, genders, ages, abilities and backgrounds.

And the research clearly shows that workplaces that embrace diversity and create a welcoming culture for everyone enjoy a range of benefits such as higher productivity, higher loyalty and work quality, lower absentee and presenteeism, better working relationships, lower staff turnover and are simply better places to work.

These insightful courses explore the many facets of workplace diversity and shifts the inclusion paradigm from something we do to accommodate minorities, to something we do so everyone feels welcome and included.

Exploring concepts of intersectionality, personal difference, privilege, cultural inclusion, unconscious bias and systemic advantage, we invite participants to become collaborators in creating a great workplace and celebrating diverse strengths.

Individual Bookings

See our calendar for all scheduled courses in this category & book a space online now.

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

Prevent Abuse and Neglect

Prevent Abuse and Neglect

We all know that prevention is better than cure, but too often our responses to situations of abuse and neglect are left until after harm has been caused. While not every situation can be predicted, this insightful course explores ways that professionals, support workers and family members can take steps to prevent abusive situations before they occur.

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Adapting to Change

Adapting to Change

Change is inevitable in all organisations, but can often be a source of stress, tension and uncertainty for staff. In this course we explore the fluctuations commonly experienced by organisations and how to stay balanced while dealing with those changes.

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Cultural Diversity and Inclusion

Cultural Diversity and Inclusion

Culture plays a huge role in the way we view the world and how we operate. It impacts our expectations, values, needs and perspectives. Research clearly shows that culturally diverse workplaces enjoy a range of benefits such as higher productivity, higher loyalty and work quality, lower absenteeism and presenteeism, better working relationships, lower staff turnover and are simply better places to work.

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Aboriginal Cultural Competence

Aboriginal Cultural Competence

Cultural competence is a step beyond cultural awareness, and this course will help participants not just familiarise themselves with aspects of Aboriginal culture but also explore ways to make our organisations and communication more welcoming, inclusive and culturally safe for Aboriginal people.

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Provide Remote Support (telephone & internet)

Provide Remote Support (telephone & internet)

Many of the communication cues we rely upon when connecting with others and providing support are in fact non-verbal indicators such as body language, facial expression and subtle positioning changes. When separated by distance, it takes a special set of communication and interpersonal skills to establish rapport, gauge client reactions and ensure clear understanding.

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Group Facilitation Tools

Group Facilitation Tools

This course is designed to develop skills to lead and facilitate group activities and discussions in a variety of community, professional and health settings.

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Stand Up to Abuse and Injustice

Stand Up to Abuse and Injustice

Would you know what to do if you saw someone being threatened? Is it up to you to act if a vulnerable person is in danger? Whose job is it to prevent bullying and harassment or predatory behaviour? Anyone can find themselves as a bystander, witnessing an act of discrimination, injustice, threatening behaviour, bullying, harassment, abuse or other unacceptable behaviour.

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Recruitment  and Selection

Recruitment and Selection

So many of our organisational advantages and challenges come down to having the right people. The success of the recruitment process can have repercussions which last many years and, in some cases, can make or break an organisation.

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Personal Wellbeing

Personal Wellbeing

Wellbeing is not just the absence of illness. It is a whole-of-life concept which is strongly linked to happiness and life satisfaction, along with resilience and our ability to cope with adversity.

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Facilitate  Cultural Safety

Facilitate Cultural Safety

Cultural identity can have a profound impact on our perspectives and service needs. The ability to facilitate the cultural security of others is a crucial skill for anyone working with diverse people, especially in health, community or education sectors.

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Resilience in Times of Change

Resilience in Times of Change

This course draws on evidence-based research in the areas of change management, mental health and resilience training, to provide an effective toolkit for the future. Pragmatic, enjoyable and accessible, this course introduces a range of real-world skills for managing change, building resilience and proactively maintaining wellbeing.

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Advanced De-escalation Skills

Advanced De-escalation Skills

Following on from our popular “De-escalating Conflict and Aggression”, this more advanced course further develops skills in preventing violence and responding to aggression.

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Debriefing Skills

Debriefing Skills

Reflection, review and resilience. Debriefing is a critical professional skill which can mean the difference between rectifying issues with continuous improvement and continually repeating the same experiences.

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Managing Challenging Personalities

Managing Challenging Personalities

Diverse personalities and how to engage them. This evidence-driven session draws on psychological research to develop skills for communicating with people with a wide range of perspectives, behaviours, attitudes and approaches.

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Vicarious Trauma

Vicarious Trauma

Traumatic events often have a second wave of impact on those who surround and support the direct survivors. In doing the important work of engaging with and helping those who have been traumatised, supporters are often personally impacted.

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Managing Workplace Mental Health

Managing Workplace Mental Health

One in four Australians will experience a mental illness at some point in their lives. That means that at any given point, a proportion of your workforce is either experiencing, heading towards or recovering from a mental health disorder.

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Succession Planning for Staff and Boards

Succession Planning for Staff and Boards

Future-proof your organisation. Succession planning is the ongoing process of preparing an organisation for the transition of key roles and the handover of information, relationships and systems.

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Community Consultation Tools

Community Consultation Tools

Engagement, education and empowerment. Community consultation is the process of getting people involved in decision making and community activities. It is all about empowering our stakeholders to play and active role, which typically facilitates better decisions, more support, higher satisfaction with outcomes and a sense of community ownership.

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Disability Awareness: Access and Inclusion

Disability Awareness: Access and Inclusion

A contemporary approach to including everyone. One in five Western Australians has a disability, including intellectual, mental health, cognitive, sensory or physical impairment, along with neurological difference.

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Professional Boundaries

Professional Boundaries

Effective professional relationships require boundaries to protect both clients and workers. Designed for anyone working with people, especially in the health, community or education sectors, this course explores how we can create positive, effective relationships, within appropriate legal and ethical parameters.

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Inclusive Workplaces

Inclusive Workplaces

Embracing diversity and welcoming everyone. Our world is a diverse mosaic of cultures, genders, ages, abilities and backgrounds.

Research clearly shows that those workplaces that embrace diversity and create a welcoming culture for everyone enjoy a range of benefits such as higher productivity, higher loyalty and work quality, lower absenteeism and presenteeism, better working relationships, lower staff turnover and are simply better places to work.

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Difficult Conversations and Delivering Feedback

Difficult Conversations and Delivering Feedback

Compassion, clarity and courage. All of us have to face difficult conversations in the workplace and the way we prepare and approach these can make the difference between a disaster and moving forward positively. Such conversations might involve conflicting opinions, giving feedback, uncomfortable topics, addressing complaints and grievances or delivering bad news.

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De-escalating Conflict and Aggression

De-escalating Conflict and Aggression

Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time. How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.

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Aboriginal Mental Health First Aid

Aboriginal Mental Health First Aid

Mental Health First Aid is the help in a mental health crisis, until appropriate professional treatment is received or the crisis resolves.

Led by a skilled Aboriginal trainer, this specialist course is ideal for anyone working with Aboriginal communities. Integrating a cultural perspective, it explores Aboriginal social and emotional wellbeing, mental health problems in indigenous communities and particular strategies for working ATSI people.

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Mental Health First Aid

Mental Health First Aid

Acclaimed evidence-based training and Mental Health First Aid accreditation

This internationally recognised course was developed at the Centre for Mental Health Research at Australian National University and is now delivered across 20 countries around the world.

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