How prepared is your organisation for an unexpected change, loss of income or an emergency situation?
Risk Management Plans
read more
Course Catalogue:
Marketing, Events and Operational Skills
These courses offer practical, budget conscious ways to raise profile and promote messages, products and services. They also teach the skills needed to create successful, well organised events and other operational skills relevant to a wide range of professions and industries.
Individual Bookings
See our calendar for all scheduled courses in this category & book a space online now.
Group bookings
If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.
Lateral Thinking and Creative Problem Solving
They say that if we keep doing what we’ve always done, we’ll keep getting what we’ve always got. So to come up with a genuinely innovative idea or breakthrough solution, we need to be willing to change our thinking and use our brains in a different way.
Complaint Handling and Customer Retention
Organisations spend huge amounts of money on trying to attract new clients. Yet, it is far easier and less costly to retain the ones we already have. Most unhappy customers don’t complain: they just never return. A complaint is a unique opportunity to improve our services and turn someone into a lifelong client.
Strategic Planning Skills
Strategic planning is all about taking a structured ‘big picture’ approach to achieving your organisation’s mission and objectives.
Sustainable Event Management
As an Event Manager, you control the environmental ‘footprint’ of your event. This is important because your positive or negative impact is multiplied by the numbers attending.
Sourcing Sponsors
Many non-profit organisations and special events benefit from sponsorship to enhance their operations, build capacity and sometimes even for survival.
Recruitment and Selection
So many of our organisational advantages and challenges come down to having the right people. The success of the recruitment process can have repercussions which last many years and, in some cases, can make or break an organisation.
On Board: Introduction to Governance
Many people find themselves on a board or management committee without the fundamental skills and understandings which are essential for basic legal compliance – let alone a thriving organisation!
On Board Again: Further governance skills
Stewardship of an organisation is an essential contribution to community life. A Board or Management Committee with strong skills makes a key difference to staff, members and stakeholders, improving corporate competence and confidence.
Fundraising and Income Diversification
While many income streams and traditional funding sources have diminished in the COVID era, other opportunities have opened up.
This course is an overview of everything your non-profit organisation, small business or charity needs to know for diversifying income and financial sustainability.
Amazing Customer Care
Amazing customer service is all about managing and then exceeding expectations.
This course looks at simple yet profound ways to transform the customer experience and “manicure the hand that feeds us”.
Individual Advocacy
Advocacy is all about speaking up about our rights, preferences and needs and communicating clearly about what we want. Whether you are advocating for yourself, a loved one or a client, this course will provide you with the skills, tools and knowledge to have a real impact.
Persuasive Psychology
Engage, influence and persuade. It takes more than facts to shift someone else’s thinking. Often we are more influenced by factors such as rapport, dissonance, identification with the speaker and the emotional impact of an argument.
Enhanced Memory
Memory tools for easier recall and improved performance. So much of what we do in life relies on our working or long-term memory skills. Yet the digital age has seen the erosion of human memory skills in many countries. Most people significantly underutilise their memory capacity.
Systemic Advocacy
Advocacy means speaking out on behalf of someone’s rights or best interests, especially if they are disadvantaged. It is a communication-driven form of change-making, which can be applied to diverse human rights, social justice, legal reform, equity and environmental causes.
Media Skills: Attracting Coverage
Do your own PR and get your cause noticed! What does it take to attract media coverage? How can you best respond to arising media opportunities?
Sustainability at Work
A “people, planet and pocket” friendly approach. Workplaces can do significant social and environmental damage, or they can have a powerful positive impact. Many of us spend a third of our lives at work, so the size of our workplace footprint really matters.
Marketing on a Shoestring
Regardless of your product or service, marketing plays such a huge role in attracting customers and promoting messages, that it can be the difference between success and failure.
Double Your Membership
Enhance your greatest asset. This course is for organisations who would like to establish an effective membership program or enhance and develop their existing program.
Time Management Tools
This practical course will provide participants with the tools and skills to better manage their time and make the most of this precious resource.
Grant Writing
Any community organisation knows that reliable funding is the cornerstone to being able to deliver your services and achieve your objectives. But why do some organisations seem to write grant applications so successfully and others continually struggle?
Better Professional Writing
This course is designed for people who use writing in their professional lives and would like to enhance the style, impact and clarity of their work.
Mapping Customer Journey
Client insights, experiences and perspectives. As business environments change, client expectations evolve and new markets emerge, understanding customer experience and mindset has never been more important.
Public Speaking: Intermediate
Designed for those who have completed an introductory course and/or have speaking experience, this one-day program will extend your skills and range as a speaker.
Defensible Documentation
This workshop assists health and community workers to develop and maintain quality consumer records and ensure information is useful and appropriate.
Public Speaking: Introductory
Designed for beginners and those who feel nervous about public speaking, this one-day program will boost your confidence and upgrade your skills.