Course Catalogue:
Marketing, Events and Operational Skills

These courses offer practical, budget conscious ways to raise profile and promote messages, products and services. They also teach the skills needed to create successful, well organised events and other operational skills relevant to a wide range of professions and industries.

Individual Bookings

See our calendar for all scheduled courses in this category & book a space online now.

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

Successful Event Management

Successful Event Management

Developed by a national award-winning event manager with decades of event experience, this course explores the practical, real-world skills you need to deliver a wide range of events.

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Public Speaking: Advanced

Public Speaking: Advanced

Designed for those who have completed our intermediate public speaking course and/or have significant public speaking experience, this course develops specialist skills for those who wish to convince others, raise awareness or publicly advocate.

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Risk Management Plans

Risk Management Plans

Risk management is the process of identifying and assessing the specific risks affecting a situation and developing a plan to deal with them. This course is a guide to developing a risk management plan for a specific project or area, or for a whole organisation.

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Lateral Thinking and Creative Problem Solving

Lateral Thinking and Creative Problem Solving

If we do what we’ve always done, we’ll get what we’ve always got, so to come up with a genuinely innovative idea we need to be willing to change our thinking. This course introduces the art of lateral thinking and the creative processes that can be used to generate your next big idea.

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Complaint Handling and Customer Retention

Complaint Handling and Customer Retention

Organisations spend huge amounts of money on attracting new clients, while it is far easier to retain those they already have. Explore what it takes to retain customers and learn how the way complaints are handled can impact service quality and organisational success.

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Strategic Planning Skills

Strategic Planning Skills

Strategic planning is about taking a structured ‘big picture’ approach to achieving an organisation’s mission and objectives. This practical course provides a flexible template for creating a strategic plan and the skills and resources to create a tailored plan.

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Sustainable Event Management

Sustainable Event Management

Events can do significant social and environmental damage, or they can have a powerful positive impact, depending on their environmental ‘footprint’. This course explores easy and low-cost ways an event can become more sustainable and shows the benefits of doing so.

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Sourcing Sponsors

Sourcing Sponsors

Many non-profit organisations and special events benefit from sponsorship to enhance their operations, build capacity and sometimes even for survival.

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On Board: Introduction to Governance

On Board: Introduction to Governance

Many people find themselves on a board or management committee without the fundamental skills essential for basic legal compliance. This course is an essential introduction for any new or prospective board members, along with anyone wanting to brush up on the basics.

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On Board Again: Further governance skills

On Board Again: Further governance skills

Stewardship of an organisation is an essential contribution to community life. A Board or Management Committee with strong skills makes a key difference to staff, members and stakeholders, improving corporate competence and confidence.

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Fundraising and Income Diversification

Fundraising and Income Diversification

While many income streams and traditional funding sources have diminished in the COVID era, other opportunities have opened up.

This course is an overview of everything your non-profit organisation, small business or charity needs to know for diversifying income and financial sustainability.

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Amazing Customer Care

Amazing Customer Care

Amazing customer service is all about managing and then exceeding expectations. This course looks at simple yet profound ways to transform the customer experience and “manicure the hand that feeds us”.

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Individual Advocacy

Individual Advocacy

Advocacy is all about speaking up about our rights, preferences and needs and communicating clearly about what we want. Whether you are advocating for yourself, a loved one or a client, this course will provide you with the skills, tools and knowledge to have a real impact.

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Persuasive Communication

Persuasive Communication

It takes more than facts to shift someone else’s thinking. We are often more influenced by factors such as the emotional impact of an argument. Based on a psychologically informed approach, this course introduces techniques to enhance communication and be persuasive.

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Enhanced Memory

Enhanced Memory

A great memory is the cornerstone of learning and is critical to effective decision making. It also has the potential to improve relationships and help with innovation. Participants will learn to enhance memory skills and boost their cognitive function, recall and mental acuity.

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Systemic Advocacy

Systemic Advocacy

Advocacy means speaking out on behalf of someone’s rights or best interests and systemic advocacy is about how we improve the system to make things better for everyone, rather than just an individual. This course provides foundation knowledge for effective systemic advocacy.

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Media Skills: Attracting Coverage

Media Skills: Attracting Coverage

This course provides foundational knowledge in how media works and emerging trends in the media sector. It explores the process of engaging with the media, attracting positive news coverage and managing media relations.

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Marketing on a Shoestring

Marketing on a Shoestring

Regardless of your product or service, marketing plays such a huge role in attracting customers and promoting messages, that it can be the difference between success and failure. Learn practical skills for promoting anything, including non-tangibles such as services, events and messages.

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Double Your Membership

Double Your Membership

Enhance your greatest asset. This course is for organisations who would like to establish an effective membership program or enhance and develop their existing program.

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Time Management Tools

Time Management Tools

We all get 24 hours per day, 365 days per year, but some of us seem to use that time more effectively. This course looks at a range of proven and effective tools to help participants to organise their lives and make the most of their limited time.

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Grant Writing

Grant Writing

For community organisations, obtaining reliable funding is the cornerstone to being able to deliver services and achieve objectives. This practical course examines what funding bodies are really looking for and how to maximise the success of grant applications.

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Better Professional Writing

Better Professional Writing

Designed for those who use writing in their professional lives, this course assumes a good grasp of the basics such as spelling and grammar. It looks at improving the quality of documents and enhancing the style, impact and clarity of written work.

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Public Speaking: Intermediate

Public Speaking: Intermediate

Designed for those who have completed an introductory course and/or have speaking experience, this course teaches specific skills for more impactful speaking, including techniques such as vocal range, verbal technique, stance, posture, and use of storytelling.

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Defensible Documentation

Defensible Documentation

Client records and progress notes are key tools in recording client progress, demonstrating duty of care and informing decision-making. This practical course will help participants improve their documentation, making records more effective, relevant and efficient.

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Public Speaking: Introductory

Public Speaking: Introductory

Designed for beginners and those who feel nervous about public speaking, this course will boost confidence and upgrade speaking skills, focussing on confident delivery, managing anxiety, understanding audiences and structuring a speech.

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