9/150 Hay St, Subiaco WA 6008
(08) 6117 5520

Assertive Communication

Course Duration: ONE DAY
Standing your ground. Assertiveness is all about open and honest communication, without being either aggressive or passive. Assertive people stand up for their own and others’ rights in a calm and positive manner and feel comfortable and confident handling conflict and disagreement with others.

This course will develop participants’ abilities to communicate assertively in the workplace and beyond, and develop more confidence in interpersonal situations.

This highly practical course provides participants with plenty of opportunity to practise the skills covered and try out new techniques in a safe and supportive environment.

Course content covers:

  • Discerning between passive, aggressive and assertive styles
  • Communicating clearly about rights and preferences
  • Speaking up in groups
  • Dealing with overbearing personalities
  • Standing your ground
  • Being able to say no

This course includes

  • Engaging, up-to-date materials.
  • Take-home reference package and free online resources.
  • All day catering and beverages - with dietary needs catered for.
  • Post-course contacts for help and advice.
  • Certificate of attendance.

Individual bookings

See our calendar for all scheduled courses & book a space online now.

Public Training Calendar

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

Group Bookings

Other courses in this category

Public Speaking for Changemakers

Public Speaking for Changemakers

This is not your average public speaking course! It is a specialist course for those who already have some speaking skills and want to hone their persuasive communication, craft a compelling message and make a difference in the world.

read more
Better Professional Writing

Better Professional Writing

Clarity, continuity and creativity. This course is designed for people who use writing in their professional lives and would like to enhance the style, impact and clarity of their work.

read more
Public Speaking: Intermediate

Public Speaking: Intermediate

Improve your presentations! Designed for those who have completed an introductory course and/or have speaking experience, this one-day program will extend your skills and range as a speaker.

read more
Defensible Documentation

Defensible Documentation

Improved professional record keeping. This workshop assists health and community workers to develop and maintain quality consumer records and ensure information is useful and appropriate.

read more
Difficult Conversations and Delivering Feedback

Difficult Conversations and Delivering Feedback

Compassion, clarity and courage. All of us have to face difficult conversations in the workplace and the way we prepare and approach these can make the difference between a disaster and moving forward positively. Such conversations might involve conflicting opinions, giving feedback, uncomfortable topics, addressing complaints and grievances or delivering bad news.

read more
Mental Health Communication and Support

Mental Health Communication and Support

Recognise and respond to mental health symptoms. Sometimes the difference between a person becoming overwhelmed by a mental health issue and getting the help they need is the caring intervention of an ordinary person like you.

read more
Public Speaking: Introductory

Public Speaking: Introductory

Introductory public speaking skills. Designed for beginners and those who feel nervous about public speaking, this one-day program will boost your confidence and upgrade your skills..

read more
De-escalating Conflict and Aggression

De-escalating Conflict and Aggression

Prevent violence and defuse volatile situations. Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time.

How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.

read more
Develop Your Emotional Intelligence

Develop Your Emotional Intelligence

Many of our professional and relationship skills are underpinned by our Emotional Intelligence: the ability to manage our own emotions and sensitively respond to those of others.

A high EQ will help us better manage our relationships and can have significant benefits in terms of building rapport with clients and colleagues, negotiation skills, managing a stressful environment, dealing with deadlines, managing change and functioning as a team player.

read more