Many of our professional and relationship skills are underpinned by our Emotional Intelligence: the ability to manage our own emotions and sensitively respond to those of others.
A high EQ will help us better manage our relationships and can have significant benefits in terms of building rapport with clients and colleagues, negotiation skills, managing a stressful environment, dealing with deadlines, managing change and functioning as a team player.
While some people do have natural strengths in terms of EQ, many of the key competencies can be learned and this course will help participants to identify and develop these skills for use in their professional and personal lives.
Topics include all four EQ capabilities
- Self Awareness
Measuring your current EQ, recognising emotional strengths and weaknesses, mood tracking, emotional vs wise decision making. - Self-Management
Authenticity, adaptability, thought management, impulse control. - Social Awareness
Empathy, cultural awareness, recognising cues, cultural intelligence. - Social Skills
Giving and receiving constructive feedback, conflict management, influence, inclusion and acknowledgement.
This course includes
- Engaging, up-to-date materials.
- Take-home reference package and free online resources.
- All day catering and beverages - with dietary needs catered for.
- Certificate of attendance.
