Difficult Conversations and Delivering Feedback

Course Duration: ONE DAY
Compassion, clarity and courage. All of us have to face difficult conversations in the workplace and the way we prepare and approach these can make the difference between a disaster and moving forward positively. Such conversations might involve conflicting opinions, giving feedback, uncomfortable topics, addressing complaints and grievances or delivering bad news.

This insightful course encourages a proactive approach to topics which may be important but difficult to broach and provides a range of tools and techniques for making the process more effective and less stressful for everyone. We introduce a structured and balanced approach which is mindful of workplace legislation and helps participants manage the associated emotions.

Topics include:

  • Types of challenging conversations
  • Benefits of direct, timely communication
  • Preparing practically and emotionally
  • Timing and location of conversations
  • Determining desired outcomes
  • Clarity, caution and compassion
  • The role of language
  • Strategies for effective outcomes
  • Managing emotions and mental health
  • Relevant documentation

This course includes

  • Engaging, up-to-date materials.
  • Take-home reference package and free online resources.
  • All day catering and beverages - with dietary needs catered for.
  • Post-course contacts for help and advice.
  • Certificate of attendance.

Individual bookings

See our calendar for all scheduled courses & book a space online now.

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

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