fbpx

Difficult Conversations and Delivering Feedback

Course Duration: ONE DAY
Compassion, clarity and courage. All of us have to face difficult conversations in the workplace and the way we prepare and approach these can make the difference between a disaster and moving forward positively. Such conversations might involve conflicting opinions, giving feedback, uncomfortable topics, addressing complaints and grievances or delivering bad news.

This insightful course encourages a proactive approach to topics which may be important but difficult to broach and provides a range of tools and techniques for making the process more effective and less stressful for everyone. We introduce a structured and balanced approach which is mindful of workplace legislation and helps participants manage the associated emotions.

Topics include:

  • Types of challenging conversations
  • Benefits of direct, timely communication
  • Preparing practically and emotionally
  • Timing and location of conversations
  • Determining desired outcomes
  • Clarity, caution and compassion
  • The role of language
  • Strategies for effective outcomes
  • Managing emotions and mental health
  • Relevant documentation

This course includes

  • Engaging, up-to-date materials.
  • Take-home reference package and free online resources.
  • All day catering and beverages - with dietary needs catered for.
  • Post-course contacts for help and advice.
  • Certificate of attendance.

Individual bookings

See our calendar for all scheduled courses & book a space online now.

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

Other courses in this category

Attracting and Managing Volunteers

Attracting and Managing Volunteers

Finding and keeping effective teams. Volunteers are the lifeblood of many community organisations, and managing them effectively is every bit as important and challenging as managing paid staff.

read more
Resilience in Times of Change

Resilience in Times of Change

Real world skills for surviving uncertainty. This course draws on evidence-based research in the areas of change management, mental health and resilience training, to provide an effective toolkit for the future. Pragmatic, enjoyable and accessible, this course introduces a range of real-world skills for managing change, building resilience and proactively maintaining wellbeing.

read more
Persuasive Psychology

Persuasive Psychology

Engage, influence and persuade. It takes more than facts to shift someone else’s thinking. Often we are more influenced by factors such as rapport, dissonance, identification with the speaker and the emotional impact of an argument.

read more
Advanced De-escalation Skills

Advanced De-escalation Skills

Specialist skills for volatile situations. Following on from our popular “De-escalating Conflict and Aggression”, this more advanced course further develops skills in preventing violence and responding to aggression.

read more
Debriefing Skills

Debriefing Skills

Reflection, review and resilience. Debriefing is a critical professional skill which can mean the difference between rectifying issues with continuous improvement and continually repeating the same experiences.

read more
Managing Challenging Personalities

Managing Challenging Personalities

Diverse personalities and how to engage them. This evidence-driven session draws on psychological research to develop skills for communicating with people with a wide range of perspectives, behaviours, attitudes and approaches.

read more
Empathy in Action

Empathy in Action

The transformative power of deep understanding. Empathy is a key element of Emotional Intelligence and has been hailed as a twenty-first century “superpower” for anyone dealing with human beings. Going far beyond intellectual understanding or sympathy, which might be considered “feeling for” someone, empathy is all about “feeling with”.

read more
Cultural Diversity and Inclusive Communication

Cultural Diversity and Inclusive Communication

Identity, insight and inclusion. Culture plays a huge role in the way we view the world and how we operate. It impacts our expectations, values, needs and perspectives. Research clearly shows that culturally diverse workplaces enjoy a range of benefits such as higher productivity, higher loyalty and work quality, lower absenteeism and presenteeism, better working relationships, lower staff turnover and are simply better places to work.

read more