Course Duration:
ONE DAY

Managing Challenging Personalities

Diverse personalities and how to engage them. This evidence-driven session draws on psychological research to develop skills for communicating with people with a wide range of perspectives, behaviours, attitudes and approaches.

Exploring areas such as human motivations, communication styles and personality spectrums, it will equip you to build stronger relationships and better manage challenging conversations.

We will explore practical tools and techniques to help us work effectively with others, even in the face of communication barriers, personality “clashes”, different values, high emotions or hostile attitudes.

Topics include:

  • Positive communication strategies
  • Understanding personality types
  • Attention issues
  • Dealing with emotions
  • Contagious calm
  • Psychological barriers
  • Expectations, bias and assumptions

This course includes

  • Engaging, up-to-date materials.
  • Take-home reference package and free online resources.
  • All day catering and beverages - with dietary needs catered for.
  • Certificate of attendance.

Individual bookings

See our calendar for all scheduled courses & book a space online now.

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

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