Managing Challenging Personalities

Attracting and Managing Volunteers

Finding and keeping effective teams. Volunteers are the lifeblood of many community organisations, and managing them effectively is every bit as important and challenging as managing paid staff.

Recognise and Respond to Signs of Domestic Violence

Support, safety and social change. One in three Australian women and one in nine men have experienced physical violence at home, and one woman per week is killed by a current or former intimate partner.

Resilience in Times of Change

Real world skills for surviving uncertainty. This course draws on evidence-based research in the areas of change management, mental health and resilience training, to provide an effective toolkit for the future. Pragmatic, enjoyable and accessible, this course introduces a range of real-world skills for managing change, building resilience and proactively maintaining wellbeing.

Persuasive Psychology

Engage, influence and persuade. It takes more than facts to shift someone else’s thinking. Often we are more influenced by factors such as rapport, dissonance, identification with the speaker and the emotional impact of an argument.

Gender and Sexuality: Diversity and Inclusion

Improving inclusion and customising support. A person’s sexual orientation and gender identity can have a profound impact on their experiences and their service needs.

Advanced De-escalation Skills

Specialist skills for volatile situations. Following on from our popular “De-escalating Conflict and Aggression”, this more advanced course further develops skills in preventing violence and responding to aggression.

Debriefing Skills

Reflection, review and resilience. Debriefing is a critical professional skill which can mean the difference between rectifying issues with continuous improvement and continually repeating the same experiences.

Empathy in Action

The transformative power of deep understanding. Empathy is a key element of Emotional Intelligence and has been hailed as a twenty-first century “superpower” for anyone dealing with human beings. Going far beyond intellectual understanding or sympathy, which might be considered “feeling for” someone, empathy is all about “feeling with”.

Cultural Diversity and Inclusive Communication

Identity, insight and inclusion. Culture plays a huge role in the way we view the world and how we operate. It impacts our expectations, values, needs and perspectives. Research clearly shows that culturally diverse workplaces enjoy a range of benefits such as higher productivity, higher loyalty and work quality, lower absenteeism and presenteeism, better working relationships, lower staff turnover and are simply better places to work.

Vicarious Trauma

The ripple effect. Traumatic events often have a second wave of impact on those who surround and support the direct survivors. In doing the important work of engaging with and helping those who have been traumatised, supporters are often personally impacted.

Managing Challenging Personalities

Topics include:

This course includes

Individual bookings

Group bookings

Other courses in this category

Attracting and Managing Volunteers

Recognise and Respond to Signs of Domestic Violence

Resilience in Times of Change

Persuasive Psychology

Gender and Sexuality: Diversity and Inclusion

Advanced De-escalation Skills

Debriefing Skills

Empathy in Action

Cultural Diversity and Inclusive Communication

Vicarious Trauma

Stay Up To Date

Success!

Follow our social channels

Menu

See Our Course Calendar

Services & Contact