Exploring areas such as human motivations, communication styles and personality spectrums, it will equip you to build stronger relationships and better manage challenging conversations.
We will explore practical tools and techniques to help us work effectively with others, even in the face of communication barriers, personality “clashes”, different values, high emotions or hostile attitudes.
- Positive communication strategies
- Understanding personality types
- Attention issues
- Dealing with emotions
- Contagious calm
- Psychological barriers
- Expectations, bias and assumptions
This course includes
- Engaging, up-to-date materials.
- Take-home reference package and free online resources.
- All day catering and beverages - with dietary needs catered for.
- Post-course contacts for help and advice.
- Certificate of attendance.