This course is designed for anyone who deals with clients or stakeholders via telephone, internet or other technologies and would like to develop specialist skills for this unique environment. We will look at specific communication tools for communicating with diverse clients in a warm and non-judgemental manner.
- Building rapport and establishing alliance
- Telephone communication strategies
- Maintaining engagement remotely
- Identifying vulnerabilities
- Verbal and vocal cues
- Listening skills
- Calming anxiety
- Dealing with crisis remotely
- Responding to wellbeing issues
This course includes
- Engaging, up-to-date materials.
- Take-home reference package and free online resources.
- All day catering and beverages - with dietary needs catered for.
- Certificate of attendance.