Working with Reluctant Clients

Course Duration: ONE DAY
Reluctant clients provide challenges for the helping professional. This course will develop participants’ macro and micro skills in dealing with clients who seem reluctant and/or resistant to change in a wide range of settings.

Not everybody who attends agencies wants to be there or is clear about why. Reluctance and resistance are common issues faced by caseworkers and counsellors. This practical course provides the opportunity to identify the key factors around reluctance and resistance, and to develop macro and micro skills for working with clients on these issues.

 

Course content covers

  • Theories and frameworks of reluctance, resistance, avoidance and non-participation.
  • Issues for specific client groups including: children and young people; those with organic and acquired brain injury; clients impacted by trauma and substance misuse; and those who are non voluntary clients.
  • Macro skills and micro skills for establishing and building relationships.
  • Role-plays and vignettes to embed the knowledge and skills learnt.

    This course includes

    • Engaging, up-to-date materials.
    • Take-home reference package and free online resources.
    • All day catering and beverages - with dietary needs catered for.
    • Post-course contacts for help and advice.
    • Certificate of attendance.

    Individual bookings

    See our calendar for all scheduled courses & book a space online now.

    Group bookings

    If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

    Other courses in this category

    Understanding Self-harm

    Understanding Self-harm

    Self-harm involves the deliberate causing of pain or injury to oneself – usually as an extreme way of trying to cope with distressing or painful feelings.

    read more
    Understanding Psychosis

    Understanding Psychosis

    This insightful course explores the nature of psychotic illnesses and provides a stigma-free overview of causes, symptoms and treatments.

    read more
    Suicide Prevention

    Suicide Prevention

    Sometimes the difference between a person attempting suicide and getting the help they need, is the intervention of an ordinary person like you.

    read more
    safeTALK

    safeTALK

    safeTALK is a half-day alertness workshop that prepares anyone over the age of 15, regardless of prior experience or training, to become a suicide-alert helper.

    read more
    Recovery Oriented Practice

    Recovery Oriented Practice

    Recovery Oriented Practice is an approach to mental health services which prioritises holistic wellbeing, self-determination and consumer-centred practice.

    Service providers and practitioners need to take an individualised, strength-based approach to service provision and be able to form strong recovery alliances.

    read more
    Personal Wellbeing

    Personal Wellbeing

    Wellbeing is not just the absence of illness. It is a whole-of-life concept which is strongly linked to happiness and life satisfaction, along with resilience and our ability to cope with adversity.

    read more
    Managing Stress and Anxiety

    Managing Stress and Anxiety

    How’s your relationship with your stress levels?

    Does your anxiety do what it’s told? Or does it sometimes misbehave?

    This course explores practical ways you can manage your emotions, reign in your worry and get your anxiety to lie down and roll over!

    read more
    Learn Mindfulness

    Learn Mindfulness

    Drawing on Eastern philosophies but supported by a global scientific evidence-base, mindfulness involves learning how to focus the awareness and develop a conscious experience of the present.

    read more
    Fundraising and Income Diversification

    Fundraising and Income Diversification

    While many income streams and traditional funding sources have diminished in the COVID era, other opportunities have opened up.

    This course is an overview of everything your non-profit organisation, small business or charity needs to know for diversifying income and financial sustainability.

    read more
    Facilitate  Cultural Safety

    Facilitate Cultural Safety

    Cultural identity can have a profound impact on our perspectives and service needs. The ability to facilitate the cultural security of others is a crucial skill for anyone working with diverse people, especially in health, community or education sectors.

    read more