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20
MAY

Managing Challenging Personalities

Course Duration: ONE DAY
Diverse personalities and how to engage them. This evidence-driven session draws on psychological research to develop skills for communicating with people with a wide range of perspectives, behaviours, attitudes and approaches.

Exploring areas such as human motivations, communication styles and personality spectrums, it will equip you to build stronger relationships and better manage challenging conversations.

We will explore practical tools and techniques to help us work effectively with others, even in the face of communication barriers, personality “clashes”, different values, high emotions or hostile attitudes.

Topics include:

  • Positive communication strategies
  • Understanding personality types
  • Attention issues
  • Dealing with emotions
  • Contagious calm
  • Psychological barriers
  • Expectations, bias and assumptions

This course includes

  • Engaging, up-to-date materials.
  • Take-home reference package and free online resources.
  • All day catering and beverages - with dietary needs catered for.
  • Post-course contacts for help and advice.
  • Certificate of attendance.

Venue

Evolve Events
Suite 9, 150 Hay Street
Subiaco 6008

Click here for further details regarding parking, transport and location.

Our venue is wheelchair accessible, including toilets. However, if you have any special access needs or would like any support or adaptations to make learning easier for you, please let us know.

SCHOLARSHIPS

We offer a small number of scholarships to those who would otherwise be unable to afford to attend.

Scholarship recipients pay a nominal fee of $35 toward catering and materials.

Click here to apply.

Team/Group Bookings

If you have a team/group of people that require this course, please contact us so that we can determine your best solution.

Upcoming Courses