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9/150 Hay St, Subiaco WA 6008

Public Courses

See our upcoming schedule of courses below & book your space online now. If you can’t find the course you’re looking for, then please contact us to let us know &/or sign-up to our newsletter to be notified of additions to our upcoming schedule.

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

We offer many more courses than we have in our upcoming schedule at any one time. Don’t forget to check out our full catalogue to see what we can provide.

De-escalating Conflict and Aggression

Prevent violence and defuse volatile situations. Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time.

How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.

Public Speaking: Introductory

Introductory public speaking skills. Designed for beginners and those who feel nervous about public speaking, this one-day program will boost your confidence and upgrade your skills..

Collaboration and Conflict Resolution

Communication, clarity and compassion. So much of what we do relies on our ability to work collaboratively with others, yet this is a skill most of us have never been taught.

Mental Health Communication and Support

Recognise and respond to mental health symptoms. Sometimes the difference between a person becoming overwhelmed by a mental health issue and getting the help they need is the caring intervention of an ordinary person like you.

Difficult Conversations and Delivering Feedback

Compassion, clarity and courage. All of us have to face difficult conversations in the workplace and the way we prepare and approach these can make the difference between a disaster and moving forward positively. Such conversations might involve conflicting opinions, giving feedback, uncomfortable topics, addressing complaints and grievances or delivering bad news.

Assertive Communication

Standing your ground. Assertiveness is all about open and honest communication, without being either aggressive or passive. Assertive people stand up for their own and others’ rights in a calm and positive manner and feel comfortable and confident handling conflict and disagreement with others.

Defensible Documentation

Improved professional record keeping. This workshop assists health and community workers to develop and maintain quality consumer records and ensure information is useful and appropriate.

Public Speaking: Intermediate

Improve your presentations! Designed for those who have completed an introductory course and/or have speaking experience, this one-day program will extend your skills and range as a speaker.

Better Professional Writing

Clarity, continuity and creativity. This course is designed for people who use writing in their professional lives and would like to enhance the style, impact and clarity of their work.

Public Speaking for Changemakers

This is not your average public speaking course! It is a specialist course for those who already have some speaking skills and want to hone their persuasive communication, craft a compelling message and make a difference in the world.

De-escalating Conflict and Aggression

Prevent violence and defuse volatile situations. Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time.

How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.

Cultural Diversity and Inclusive Communication

Identity, insight and inclusion. Culture plays a huge role in the way we view the world and how we operate. It impacts our expectations, values, needs and perspectives. Research clearly shows that culturally diverse workplaces enjoy a range of benefits such as higher productivity, higher loyalty and work quality, lower absenteeism and presenteeism, better working relationships, lower staff turnover and are simply better places to work.