9/150 Hay St, Subiaco WA 6008

Public Courses

See our upcoming schedule of courses below & book your space online now. If you can’t find the course you’re looking for, then please contact us to let us know &/or sign-up to our newsletter to be notified of additions to our upcoming schedule.

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

We offer many more courses than we have in our upcoming schedule at any one time. Don’t forget to check out our full catalogue to see what we can provide.

De-escalating Conflict and Aggression

Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time. How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.

Better Professional Writing

This course is designed for people who use writing in their professional lives and would like to enhance the style, impact and clarity of their work.

Group Facilitation Tools

This course is designed to develop skills to lead and facilitate group activities and discussions in a variety of community, professional and health settings.

Mental Health Communication and Support

Recognise and respond to mental health symptoms. Sometimes the difference between a person becoming overwhelmed by a mental health issue and getting the help they need is the caring intervention of an ordinary person like you.

Assertive Communication

Standing your ground. Assertiveness is all about open and honest communication, without being either aggressive or passive. Assertive people stand up for their own and others’ rights in a calm and positive manner and feel comfortable and confident handling conflict and disagreement with others.

Provide Remote Support (telephone & internet)

Many of the communication cues we rely upon when connecting with others and providing support are in fact non-verbal indicators such as body language, facial expression and subtle positioning changes. When separated by distance, it takes a special set of communication and interpersonal skills to establish rapport, gauge client reactions and ensure clear understanding.

Aboriginal Cultural Competence

Cultural competence is a step beyond cultural awareness, and this course will help participants not just familiarise themselves with aspects of Aboriginal culture but also explore ways to make our organisations and communication more welcoming, inclusive and culturally safe for Aboriginal people.

Cultural Diversity and Inclusion

Culture plays a huge role in the way we view the world and how we operate. It impacts our expectations, values, needs and perspectives. Research clearly shows that culturally diverse workplaces enjoy a range of benefits such as higher productivity, higher loyalty and work quality, lower absenteeism and presenteeism, better working relationships, lower staff turnover and are simply better places to work.

Public Speaking: Introductory

Designed for beginners and those who feel nervous about public speaking, this one-day program will boost your confidence and upgrade your skills.

Complaint Handling and Customer Retention

Organisations spend huge amounts of money on trying to attract new clients. Yet, it is far easier and less costly to retain the ones we already have. Most unhappy customers don’t complain: they just never return. A complaint is a unique opportunity to improve our services and turn someone into a lifelong client.

Coaching Skills

Whether on the sports field or in the workplace, a coach’s role is to help others improve performance, reach potential and realise goals. Different from the functions of teaching, mentoring or counselling, coaching helps another person find solutions, improve skills and expand their competence.

De-escalating Conflict and Aggression

Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time. How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.