9/150 Hay St, Subiaco WA 6008

Public Courses

See our upcoming schedule of courses below & book your space online now. If you can’t find the course you’re looking for, then please contact us to let us know &/or sign-up to our newsletter to be notified of additions to our upcoming schedule.

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

We offer many more courses than we have in our upcoming schedule at any one time. Don’t forget to check out our full catalogue to see what we can provide.

Working with Neurodiverse People

Benefits, differences and challenges of differently-wired brains. This myth-busting course explores the benefits, differences and challenges of differently-wired brains.

De-escalating Conflict and Aggression

Prevent violence and defuse volatile situations. Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time.

How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.

Marketing on a Shoestring

Pitching, profile and promotions. Regardless of your product or service, marketing plays such a huge role in attracting customers and promoting messages, that it can be the difference between success and failure.

Vicarious Trauma

The ripple effect. Traumatic events often have a second wave of impact on those who surround and support the direct survivors. In doing the important work of engaging with and helping those who have been traumatised, supporters are often personally impacted.

Media Skills: Attracting Coverage

Do your own PR and get your cause noticed! What does it take to attract media coverage? How can you best respond to arising media opportunities?

Systemic Advocacy

How to change the world. Advocacy means speaking out on behalf of someone’s rights or best interests, especially if they are disadvantaged.

Cultural Diversity and Inclusive Communication

Identity, insight and inclusion. Culture plays a huge role in the way we view the world and how we operate. It impacts our expectations, values, needs and perspectives. Research clearly shows that culturally diverse workplaces enjoy a range of benefits such as higher productivity, higher loyalty and work quality, lower absenteeism and presenteeism, better working relationships, lower staff turnover and are simply better places to work.

Empathy in Action

The transformative power of deep understanding. Empathy is a key element of Emotional Intelligence and has been hailed as a twenty-first century “superpower” for anyone dealing with human beings. Going far beyond intellectual understanding or sympathy, which might be considered “feeling for” someone, empathy is all about “feeling with”.

Dignity of Risk

Balancing human rights with duty of care. The right to take personal risks and make our own mistakes is fundamental to our humanity, independence and sense of self. Taking risks and experiencing the occasional spectacular failure is how we learn and grow as human beings and is central to the human experience. Regardless of vulnerabilities, part of ensuring human dignity is allowing each person the right to take their own risks and make their own choices.

Mental Health First Aid

Acclaimed evidence-based training and Mental Health First Aid accreditation. This internationally recognised course was developed at the Centre for Mental Health Research at Australian National University and is now delivered across 20 countries around the world.

Understanding Dissociation

Develop awareness and provide better support. Dissociation is a mental process where a person disconnects from their thoughts, feelings, memories or sense of identity. Surprisingly common, dissociation is the third most common psychological disorder - after depression and anxiety.

Advanced De-escalation Skills

Specialist skills for volatile situations. Following on from our popular “De-escalating Conflict and Aggression”, this more advanced course further develops skills in preventing violence and responding to aggression.