Tools to break the cycle. This course focuses on the crucial areas of habit, addiction and behaviour change and explores what it takes to break a cycle.
Prevent violence and defuse volatile situations. Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time.
How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.
Identity, insight and inclusion. Culture plays a huge role in the way we view the world and how we operate. It impacts our expectations, values, needs and perspectives. Research clearly shows that culturally diverse workplaces enjoy a range of benefits such as higher productivity, higher loyalty and work quality, lower absenteeism and presenteeism, better working relationships, lower staff turnover and are simply better places to work.
The transformative power of deep understanding. Empathy is a key element of Emotional Intelligence and has been hailed as a twenty-first century “superpower” for anyone dealing with human beings. Going far beyond intellectual understanding or sympathy, which might be considered “feeling for” someone, empathy is all about “feeling with”.
Balancing human rights with duty of care. The right to take personal risks and make our own mistakes is fundamental to our humanity, independence and sense of self. Taking risks and experiencing the occasional spectacular failure is how we learn and grow as human beings and is central to the human experience. Regardless of vulnerabilities, part of ensuring human dignity is allowing each person the right to take their own risks and make their own choices.