9/150 Hay St, Subiaco WA 6008

Public Courses

See our upcoming schedule of courses below & book your space online now. If you can’t find the course you’re looking for, then please contact us to let us know &/or sign-up to our newsletter to be notified of additions to our upcoming schedule.

Group bookings

If you have a team/group of people that require training, feel free to book online on any upcoming public course. However, we can also provide dedicated courses just for you - at our premises or yours - from our catalogue or bespoke. Please contact us so that we can discuss your exact needs.

We offer many more courses than we have in our upcoming schedule at any one time. Don’t forget to check out our full catalogue to see what we can provide.

Working with Neurodiverse People

Benefits, differences and challenges of differently-wired brains. This myth-busting course explores the benefits, differences and challenges of differently-wired brains.

De-escalating Conflict and Aggression

Prevent violence and defuse volatile situations. Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time.

How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.

Vicarious Trauma

The ripple effect. Traumatic events often have a second wave of impact on those who surround and support the direct survivors. In doing the important work of engaging with and helping those who have been traumatised, supporters are often personally impacted.

Cultural Diversity and Inclusive Communication

Identity, insight and inclusion. Culture plays a huge role in the way we view the world and how we operate. It impacts our expectations, values, needs and perspectives. Research clearly shows that culturally diverse workplaces enjoy a range of benefits such as higher productivity, higher loyalty and work quality, lower absenteeism and presenteeism, better working relationships, lower staff turnover and are simply better places to work.

Managing Challenging Personalities

Diverse personalities and how to engage them. This evidence-driven session draws on psychological research to develop skills for communicating with people with a wide range of perspectives, behaviours, attitudes and approaches.

Mental Health First Aid

Acclaimed evidence-based training and Mental Health First Aid accreditation. This internationally recognised course was developed at the Centre for Mental Health Research at Australian National University and is now delivered across 20 countries around the world.

Debriefing Skills

Reflection, review and resilience. Debriefing is a critical professional skill which can mean the difference between rectifying issues with continuous improvement and continually repeating the same experiences.

Advanced De-escalation Skills

Specialist skills for volatile situations. Following on from our popular “De-escalating Conflict and Aggression”, this more advanced course further develops skills in preventing violence and responding to aggression.

Gender and Sexuality: Diversity and Inclusion

Improving inclusion and customising support. A person’s sexual orientation and gender identity can have a profound impact on their experiences and their service needs.

Resilience in Times of Change

Real world skills for surviving uncertainty. This course draws on evidence-based research in the areas of change management, mental health and resilience training, to provide an effective toolkit for the future. Pragmatic, enjoyable and accessible, this course introduces a range of real-world skills for managing change, building resilience and proactively maintaining wellbeing.

Recognise and Respond to Signs of Domestic Violence

Support, safety and social change. One in three Australian women and one in nine men have experienced physical violence at home, and one woman per week is killed by a current or former intimate partner.

Attracting and Managing Volunteers

Finding and keeping effective teams. Volunteers are the lifeblood of many community organisations, and managing them effectively is every bit as important and challenging as managing paid staff.