Driven by the mantra “under promise, over deliver”,
skills developed include:
- Communication tools
- Language and authenticity
- Issues and positive framing
- Negative behaviour responses
This course includes
- Engaging, up-to-date materials.
- Take-home reference package and free online resources.
- All day catering and beverages - with dietary needs catered for.
- Post-course contacts for help and advice.
- Certificate of attendance.