Amazing customer service is all about managing and then exceeding expectations. This course looks at simple yet profound ways to transform the customer experience and "manicure the hand that feeds us".
Driven by the mantra “under promise, over deliver”,
skills developed include:
- Communication tools
- Language and authenticity
- Issues and positive framing
- Negative behaviour responses
- Telephone tips
This course includes
- Engaging, up-to-date materials.
- Take-home reference package and free online resources.
- All day catering and beverages - with dietary needs catered for.
- Certificate of attendance.